As a key member of the leadership team reporting directly to the SVP of Employee Benefits and partnering closely with Enterprise Technology and shared service leaders, this role owns the Group Benefits product portfolio strategy and roadmap, translates business strategy into executable operating and delivery roadmaps, shapes investment priorities, and drives large‑scale transformation to enable sustainable growth and operating leverage.
• Defines and governs Group Benefits value streams, product operating model, and value‑based execution priorities.
• Directly leads a team of Product Managers, holding them accountable for value stream outcomes.
• Aligns with Enterprise IT to coordinate capacity, sequencing, and delivery of key initiatives.
• Ensures integration of key functions—including underwriting, policy administration, billing, claims, distribution, customer experience, marketing, and external partners—within the future-state operating model.
• Drives multi-year transformation by aligning Insurance Product, IT, Operations, and Enterprise partners on shared objectives.
• Build and lead a high-performing Product organization: hire, develop, and mentor product managers; establish standards for discovery, experimentation, and outcome accountability.
2. Enterprise Level Strategic Leadership
• Serve as a principal advisor to the SVP of Employee Benefits on operating model strategy, execution readiness, and transformation sequencing.
• Translate business line strategy into an actionable operations roadmap that aligns people, processes, data, and systems.
• Drive cross‑functional alignment to ensure execution decisions remain anchored to business‑line priorities.
3. Drive End‑to‑End Operating Performance & Readiness
• Define operating readiness standards, success metrics, and outcome measures for the Group Benefits platform and operating model.
• Establish and govern the end‑to‑end operational performance framework, including KPIs, SLAs, quality measures, customer experience indicators, risk controls, and operational resilience standards.
• Drive continuous improvement and operational excellence across all operational units through strong partnership with functional leaders and shared service teams.
4. Lead Product-Centric Program Execution
• Provide direct leadership to team of Product Managers, who own value streams and execution priorities.
• Establish strong program management disciplines including planning cadences, dependency management, and milestone tracking.
• Enable Product Managers to drive outcomes across matrixed delivery and operational teams.
• Champion agile, product‑led delivery of capabilities through strong partnership with Enterprise IT.
• Ensure modernization efforts are sequenced, prioritized, and delivered in alignment with business strategy.
• Govern readiness for new products, pricing changes, market expansion, and regulatory requirements.
• Leverage capabilities around AI while ensuring meeting regulatory requirements.
6. Strengthen Cross Functional & External Performance
• Serve as the operating‑model representative in enterprise steering committees and planning forums.
• Ensure external and internal delivery partners are aligned to value‑stream priorities and experience outcomes.
• Partner closely with key stakeholders in distribution, operations, underwriting, actuarial, marketing, IT, insurance product, finance, and regulatory governance.
• Digital first mindset that increases operational efficiency and creates experiences that exceed broker, member, and plan holder expectations.
• Demonstrated success leading complex, cross‑functional initiatives without direct authority.
• Proven track record leading complex, multi‑year Agile delivery efforts (SAFe preferred) in support of a Product Operating Model.
• Deep understanding of cloud architectures, APIs, microservices, DevOps, event streaming, and modern engineering practices.
• Strong experience working with Product Managers, value streams, and Agile delivery models.
• Demonstrated experience with AI, automation, and applying emerging technologies to transform business processes.
• Experience building multi‑year transformation strategies and driving adoption at scale.
• High technical fluency (platforms, automation, data) without expectation of hands‑on engineering ownership.
• Exceptional ability to simplify complexity, shape organizational strategy, and influence senior leaders cross‑functionally.
• Entrepreneurial, adaptable, decisive, and comfortable operating with ambiguity.
• Highly collaborative with a bias toward action and measurable
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