The Senior Benefits Specialist – Americas helps deliver, govern, and manage Rackspace’s benefits programs across the United States, Canada, Mexico, and Colombia. The role supports a multi-country employee base in a fast-moving global environment, combining light administrative tasks with substantial responsibility for managing vendors, brokers, and carriers.

This position requires a dedicated benefits professional with strong technical skills, sound judgment, and the ability to work within established governance frameworks. The role works closely with Global Benefits leadership and cross-functional teams to ensure the benefits strategy is executed consistently. This is not a transactional or generalist HR position.

Key Responsibilities
– Provide operational support for health, welfare, retirement, leave, and statutory benefits programs across the Americas.
– Handle employee benefits questions and escalations through the SNOW ticketing system, ensuring timely triage, resolution, and clear communication.
– Act as the main point of contact for brokers, carriers, TPAs, PBMs, COBRA administrators, and leave vendors; manage escalations and ensure vendors meet SLAs.
– Support annual renewals by coordinating census data, reviewing pricing, confirming assumptions, and partnering with leadership on recommendations.
– Review vendor invoices, eligibility files, and claims reports for accuracy; coordinate corrections with Payroll and Finance as needed.
– Ensure compliance with relevant laws, including U.S. federal and state requirements (ERISA, ACA, COBRA, HIPAA, FMLA), Canadian provincial rules, and statutory programs in Mexico and Colombia.
– Maintain compliance calendars and support audits, regulatory submissions, and documentation standards.
– Complete limited benefits transactions in Workday and ensure data accuracy across systems.
– Partner with HRBPs, Payroll, Finance, Legal, AskHR, and Global Benefits leadership to support onboarding, offboarding, employee moves, and organizational changes.
– Use sound judgment within governance frameworks and align with leadership before making policy or strategic changes.
– Spot recurring service problems or process gaps and recommend improvements with leadership.
– Stay up to date on changing benefits laws and market practices across the Americas through ongoing learning and broker engagement.

Qualifications
– 7+ years of progressive, dedicated benefits experience (not generalist HR).
– Experience managing vendors, renewals, escalations, and compliance-related activities.
– Strong knowledge of U.S. benefits legislation; experience in Canada, Mexico, and Colombia is preferred.
– Experience supporting audits, regulatory filings, or compliance oversight.
– Proven ability to collaborate effectively and operate within leadership-led governance structures.
– Strong communication skills with reliable follow-through.
– Experience with Workday and ticketing systems (SNOW preferred).
– High professionalism, discretion, and attention to detail.
– CEBS, SHRM-SCP, CBP, or related certifications preferred.

Salary: $75,000 – $130,000 per year
Compensation reflects labor costs across multiple U.S. locations. Base pay ranges from $75,000/year in the lowest market to $130,000/year in the highest market, based on factors such as location and job-related knowledge, skills, and experience. Your recruiter can discuss the exact salary range for your preferred location. The full compensation package may also include incentives such as an annual bonus or incentives, equity awards, and an Employee Stock Purchase Plan (ESPP). Learn more about the benefits at Rackspace.

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