Gorgias helps e-commerce companies deliver excellent customer service at scale. We integrate email, live chat, voice, Facebook, Instagram, and SMS with Shopify, BigCommerce, and Magento.

Our product creates a unified customer profile by combining emails, live-chat, and social-media messages with e-commerce data such as purchase and delivery info. Combining all this data in a single application makes customer service more efficient and just better. Another fortunate side-effect is that some requests are completely automated using machine learning. 💬 + 📦 = ❤️

We’ve been around since 2015, and we’re serving over 8000+ e-commerce businesses, including Steve Madden, Timbuk2, Decathlon, and Sports Illustrated.

Our growth exceeded 200% in 2020, so we raised $25 million Series B in December 2020 to double our global team and to accelerate our progress towards our mission to transform support from painful to exceptional for merchants. 🥳

About the Core engineering team

The team is responsible for maintaining the product’s core features, the web browser application, mobile application, and the APIs used by the two and our customers.
Your work will directly impact our customers, empowering them to deliver a better support experience for their clients. Be that through the optimizations we do on the app by making things smoother and faster or through the constant flow of new functionalities to meet our customer needs.
The backend code is mostly written in Python3 and runs using Flask (REST API) and Celery for all background work. The state is stored in PostgreSQL and RabbitMQ for async tasks with Redis for ephemeral storage, and finally, everything runs on top of Kubernetes.
The team is currently composed of 4 Front-End Engineers, 2 Full-Stack Engineers, 1 tech lead, and the engineering manager.

What You’ll Do

Work on quarterly development goals
Review PRs
Proactively communicate with team status/progress/issues
Provide support during support shift 24/7 for 1 week each month

Who You Are

+4 years of experience with Python
+4 years of experience building and scaling large web APIs (at least 2 years on a REST API), handling more than 100 requests per second
+3 years of experience working and scaling Postgres or similar database(s) handling more than 1000 transactions per second
+3 years of experience working with RabbitMQ and Celery or any other message queues system(s) and worker(s)
+2 years of experience building apps with Cloud computing platform(s) (AWS, GCP, or Azure)
Worked in a small/medium-sized team

Company Perks & Benefits

💰Competitive salary & equity (90th percentile of the market worldwide): The salary range will vary from $110k to $215k. The range depends on the cost of living (example: Seattle, USA vs. San Francisco, USA) and your experience (from L2 “Software Engineer II” to L4 “Senior Software Engineer”). 📣Stay tuned for our upcoming Public Salary Calculator to help you generate offers before entering our process.
🏖 4 weeks of vacation
🍼 Paid parental leave
💻 Latest MacBook Pro or equivalent
🩺 Private health insurance plus we cover 33% for all your dependents
🍴 Sponsored lunch delivery
💆 Get up to $700 to set up your workstation at home (working from home should feel breezy)
📚 Get up to $2000 of learning material (includes books, courses, training sessions, etc.)
😍 Every quarter we organize a company-wide summit to discuss where we’re going and strengthen the social bonds (once traveling is safe, we’ll transform these summits into offsites!)

Interviewing process

Meet Mihaela, our Tech Recruiter, for an introductory call in which you get to know more about Gorgias and the position and we get to learn more about you.
Coding challenge using the platform HackerRank. The challenge lasts 1 hour and contains 2 questions focused on problem-solving, data structure, and algorithms.
Meet Martin, your engineering manager.
Meet Louis, technical team lead for the Core team. You will dive deeper into technical issues related to your work experience.
Meet Alex, CTO and co-founder at Gorgias. This is a good time to ask difficult questions and see if we are a good match for you!

Engineering Team Culture

Getting Stuff Done, Ownership, Team Work, Excellence, and Agility.

You should join us if you want to ship stuff fast without sacrificing quality. We’ve put great importance on testing our code, cleaning it, treating errors first, and features later.

We also value growth and ownership. People make mistakes. We learn from them to avoid them in the future. We cannot achieve excellence if there are no bumps in the road.

Why join us?

🚀 We’re among the fastest-growing startups in the eCommerce ecosystem
🦄 We’ve built an extremely efficient go-to-market engine
🥇 Work with a talented team you’ll learn a lot from
🙏 Join a company where automation, good & clean data are core beliefs shared by all

More cool things to know about Gorgias… 😁

• Raised our Series A for $14M in November 2019: techcrunch.com/2019/11/26/gorgias-series-a
• Raised our Series B for $25M in December 2020: https://techcrunch.com/2020/12/10/gorgias-series-b/
• We went from 0 to 7000 merchants using our platform every day from 2016 to 2021
• We have a 4.5 rating on Glassdoor
• What our customers are saying: apps.shopify.com/helpdesk#reviews
• Our software stack: stackshare.io/gorgias
• Other positions: jobs.lever.co/gorgias

Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.