**US workers only. Since this is a customer-facing role, you must be available during Eastern or Central working hours

This is a customer facing role where you’ll be interacting with new customers to ensure their success with our platform.

You’ll need a understanding of the software and marketing integrations, so you can quickly and effectively answer product and technical questions.

You will be on a customer success team of 4 where we value every member’s contributions and work fluidly with both the product and sales teams.

Responsibilities:

* Help customers integrate their referral program with their business and marketing/sales workflows
* You will be a product expert, answering inbound questions from our customers
* Respond to inbound support emails & chats
* Follow up on bug reports and feature requests
* Assist in updating the product knowledge base

Skills and knowledge you should possess:

* 2+ years of technical customer support in SaaS
* Experience with common sales marketing software like Salesforce, HubSpot, Intercom, and MailChimp
* History of onboarding training customers on a new software
* Understanding of HTTP, JavaScript, cookies, browser tracking
* Comfortable working with Intercom or similar chat support software
* Obsess over customers’ success
* Ability to quickly and effectively troubleshoot problems

Benefits

* 100% Remote- Work from anywhere!
* Medical and Dental
* 401k option
* Annual equipment stipend
* Flexible PTO and Holidays

As a fast-growing remote team, we look for individuals who seek out variety and continuous improvement in their professional life.