We are looking for a full-time Technical Support Engineer to join our Support team. Percona delivers enterprise-class MySQL® and MongoDB® solutions and services. This position interacts directly with customers, troubleshooting issues and working closely with engineering to resolve bugs. Ideal candidates should have experience in software support and a background in databases, and have the ability to work independently in an entrepreneurial, start-up environment, with excellent both verbal and written communication skills.

This position reports to the Manager of 24×7 Consultative Services. You will work remotely; there is no central office, and most people work from their homes. Some travel will be required for internal meetings. Access to a reliable high-speed internet connection is required. Most work is done in 8 hour shifts in the 22-6, 6-14 and 14-22 EST blocks.

You can work remotely from anywhere in the APAC timezones, but will need to be able to travel to company meetings, events, conferenes, etc.