As part of our Customer Support team, you will be responsible for gathering data and developing reports and dashboards for Remote Support, SQ&R, and Operations teams as well as supporting SQ&R and Remote CS with daily activities. Reporting to the Tech Services Director, you will have the opportunity to drive critical change and develop processes to aid our goal of delivering exceptional customer support while executing on Revenue and Cost targets.
Areas of responsibility:
Statistics and Analysis – Reports and dashboards that help meet company targets
CS Success Metrics
Service contract, time and material, and other service revenue
Remote CS, SQ&R, and RMA Costs
Repair/Refurb Forecasting
Inventory Planning for spares and SQ&R operations
Training and partner engagement Reporting
SQ&R Support – complete work order tasks according to ETEC specifications
Assisting with workload and planning
Troubleshoot RMA printers
Perform repairs on equipment
Ensure high level of quality
Document all repairs performed
Work with customer service to keep customers informed
Work on multiple projects at a time in a fast paced environment
Other duties as necessary
Qualification and Experience:
At least 1-2 years’ work experience in a similar position (preferred)
Project management skills in experience or in theory (preferred)
Experience with the following is a plus:
Jira
Oracle
SAP
Analytical & reporting experience
Experience of dashboard generation
Experience with CAM language is beneficial
Experience of Standard triangulation language (STL) is of advantage
Experiences in 3D printing industry is a strong plus
Proficient problem solving and analytical ability
Experience with Microsoft Office (Word, Outlook, Excel, etc..)
$60,000 — $90,000/year
To apply for this job, please visit the application page
