Department: Member Operations (India)

Who are Tide:
At Tide, our mission is to save businesses time and money. We’re the leading provider of UK SME business accounts and one of the fastest-growing FinTech companies in the UK. By using the latest technology, we create solutions built with SMEs in mind, and our member-led financial platform is transforming the business banking market. We offer members business accounts and related banking services, along with a full suite of highly connected administrative tools for businesses.

Tide is about doing what you love. We’re looking for someone to join us on our exciting scale-up journey and be part of something special. We want passionate Tide team members to drive innovation and help build a best-in-class platform that supports our members. You’ll be comfortable working in ambiguous situations and navigating the ever-changing FinTech landscape. Imagine shaping how millions of Tide members discover and engage with business banking platforms—and doing it at global scale.

About You
As an Ongoing Monitoring Analyst, you will be part of the first line of defence in our fight against financial crime. You’ll monitor a range of transaction types across our customer base. This role is key to our monitoring efforts and helps identify suspicious activity that requires further investigation.

Some of the things you’ll be doing:
– Reviewing transactions across different payment types to identify signs of financial crime, including fraud, money laundering, and terrorist financing
– Sanction screening and screening some payments
– Looking for ways to improve tools and processes for transaction analysis
– Reviewing transaction alerts, identifying inconsistencies, and escalating accounts where there are concerns about financial crime
– Using a variety of tools to analyse transactions in different ways, including thematic reviews
– Carrying out operational tasks as required
– Working a shared shift schedule
– Being willing to work weekends when needed
– Using strong interpersonal and communication skills to engage with many internal and external stakeholders, and taking initiative in a fast-paced, always-changing environment
– Resolving member questions promptly by contacting members through in-app chat, email, and phone
– Answering queries from internal teams and collaborating closely with them

You’ll be a great fit if:
– You have strong attention to detail and can spot suspicious activity within transaction data
– You have 2–4 years of experience in AML and transaction monitoring in India, preferably in a highly regulated environment
– You have a strong understanding of CDD and EDD processes in the Indian context
– You have professional work experience, ideally in financial services such as banking or FinTech
– You enjoy asking the right questions, have a problem-solving mindset, and are always looking to make processes leaner, more reliable, and robust
– You have an analytical mindset—able to process large datasets and easily identify patterns and trends
– You’re a fast learner, curious, able to multitask, and flexible with your role
– You have excellent communication skills (written and verbal) to communicate with clients, company stakeholders, and regulatory bodies when required
– You’re organized and can stay calm under pressure
– You can handle multiple tasks and stay organized while doing so
– You’re a problem solver who is willing to share solutions

What you’ll get in return:
Work should work for you. We embrace new ways of working and support flexible arrangements. Under our Working Out of Office (WOO) policy, colleagues can work remotely from home or anywhere within their assigned Indian state. You can also work from a different country or Indian state for up to 90 days per year. In addition, you’ll receive:
– Competitive salary
– Self and family health insurance
– Term and life insurance
– OPD benefits
– Mental wellbeing support through Plumm
– Learning and development budget
– WFH setup allowance
– 15 days of privilege leave
– 12 days of casual leave
– 12 days of sick leave
– 3 paid days off for volunteering or L&D activities

Tidean Ways of Working
At Tide, we’re Member First and Data Driven—but above all, we’re One Team. The WOO policy allows you to work from anywhere in the world for up to 90 days a year. We’re remote-first, but if you want to meet new people, collaborate with your team, or just spend time with colleagues, our offices are available and maintained to the highest standard. We offer flexible working hours and trust employees to do their work well at times that suit them and their teams.

Tide is a place for everyone
We believe we can only succeed if we allow our differences to strengthen our culture. Tideans come from diverse backgrounds and varying experience levels. We treat everyone fairly regardless of ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status. We believe it’s what makes us great at solving problems. We’re One Team and foster a transparent, inclusive environment where everyone’s voice is heard.

$35,000 — $75,000/year