No relocation necessary. This is a flexible, permanent, remote job with a part-time workload.
AdBlock is the #1 most installed browser extension for Google Chrome and for Safari, with over 40 million users all over the world. Since its inception, AdBlock has been entirely user-supported.
The current AdBlock team consists of developers, translators, and volunteers working in different places around the world. We all work from home, but that doesn’t mean we aren’t excited to come to work!
The Job
As AdBlock’s Tech Support Coordinator, you’ll be the foremost person in charge of providing excellent customer service and technical support to the users of the most popular extension in the Chrome Web Storeand Safari Extensions Gallery.
Responsibilities
Primary person responsible for communicating with users via support discussions, email, as well as social networks, and collaborating with other AdBlock team members to organize the workload.
Assist users with technical issues though a support help desk system
Answer user inquiries on social media pages (Twitter, Facebook, Google+)
Escalate issues appropriately and file descriptive bug reports
Share knowledge of ongoing issues and support trends with the team
Collaborate through our project management and version control systems
Maintain a public list of known issues and workarounds
Other Details
20 hours per week workload
Flexible hours
No relocation necessary
