Modsy is a fast growing startup that is reinventing the way we design and shop for our homes. Leveraging ground-breaking 3D technology and a seamless customer experience, Modsy guides you through a few simple steps to capture, redesign, and transform your home. You receive back a catalog quality lifelike version of your room rendered in 3D that is fully shoppable based on your style, budget, and functional needs. The future of home design and furniture buying is changing and Modsy is leading the way.

As a company, Modsy is pioneering a remote-first, distributed team culture. We pride ourselves in our inclusive, diverse environment where exceptional talent helps our customers create their dream home.

We are looking for a customer-centric, operations-savvy Account and Project Manager for our rapidly growing Real Estate vertical. In this position, you will manage our growing real estate client accounts, and lead internal project management to deliver 3D models, virtual tours, and interior designs to clients.

This position is responsible for the end to end account management for our real estate clients, including continuous project status updates, administration and billing, and customer service. As our project manager for real estate projects, you will also coordinate and deliver 3D models and virtual designs to our clients. You will continuously analyze our project pipeline across multiple clients, and take action to ensure we deliver high-quality designs on time and within budget. You will also lead continuous improvement of our client relationships and internal operations as we scale our real estate offering.

This position combines account management, project management, and operational excellence. The ideal candidate is deeply passionate about building strong client relationships, delivering an outstanding product while running highly effective operations. You thrive on building deep customer understanding, developing and implementing detailed project plans, and managing towards ambitious client experience and growth targets.

Responsibilities

Manage growing real estate client accounts end to end, including continuous status updates, billing, administration, and customer service
Lead internal project management to create 3D visualizations and designs
Continuously analyze project pipeline across multiple clients, to ensure high-quality, on-time delivery, and profitability of the program
Self-driven continuous improvement of client relationships and internal operations
Build strong cross-functional relationships with Modsy’s 3D operations, interior design, and product/engineering team

Experience & Qualifications

5+ years of experience in account and/or project management in an architectural/design/technology environment
Passionate about a delightful client experience and the seamless operations behind the scenes that enable it
Proven ability to manage a pipeline of work, deliver high quality on time and within budget, while proactively driving continuous improvement
Familiar with managing vendor relationships from proposal stage to onboarding and continuous vendor performance management
Experience with tracking, and improving pipeline and process KPIs in a collaborative environment
Ability to analyze pipeline performance data and identify patterns, to determine gaps and improvement opportunities
Structured problem solving skills and ability to solve issues hands-on and via delegating effectively
Familiarity with project management tools like JIRA, Asana, etc.
Strong organizational, presentation, and communication skills, both verbal and written
Demonstrated ability to deal with change and be a team player
Willingness and eagerness to work with a distributed team

Modsy is committed to bringing together individuals from diverse backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive and be their authentic self, feel a sense of community, and do great work together. We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ethnicity, religion, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

Modsy has raised $100M in funding from TCV, AVP, Norwest, GV, NBCUniversal Cable Entertainment, Comcast Ventures, Birchmere Ventures, and BBG.