The Global Nielsen Media Client Service & Sales team provides modern and effective services that meet client needs quicker, while giving Nielsen more control over how we service our clients. We will create capacity to elevate the work we do with clients to focus on market impact and business growth. We are at the forefront of customer experience and become an agent of change as we embrace automation to navigate the complex needs of our industry and continue to be the industry leader

The Account Director, Agency Service & Sales (Remote, West Coast) is a member of the Nielsen Client Service team, dedicated to servicing Advertising Agencies and Advertisers in the Western region of the United States. The scope of the client service function ranges from understanding and selling Nielsen’s national and local audience measurement and consumer insight services, contract negotiating, addressing in-bound calls regarding ratings and advertising data inquiries, understanding consumer viewership and listenership behaviors, In this role, the Account Director, Client Service will have ownership of a client list and will be responsible for growing the revenue within the territory. The role provides the opportunity to develop long-term, deep relationships in driving both account management and business development for a wide array of both Advertising Agency and local/regional Advertiser clients. The ideal candidate will possess a strong media background including digital and connected TV and possess a proven track record of building and honing client relationships, delivering robust presentations, adapting to the needs of a dynamic, ever-changing environment and client base, and possessing a solutions-oriented sales style.

RESPONSIBILITIES

Conduct client meetings to build and maintain high levels of customer satisfaction among all clients.
Secure expiring business by structuring, negotiating and closing complex contract renewals.
Prospect and develop sales revenue from both existing clients and prospects.
Present opportunities to help clients grow our business through consultative selling and solid negotiating skills; grow revenue through sales of incremental products within an established client base.
Utilize Salesforce to track entire sales and contract renewal cycle, including forecasting.
Train and service clients on all Nielsen services including data and software solutions.
Articulate an excellent understanding of each product and solution, and how the data can be used to improve agency and advertiser business performance.
Attend client- and industry-specific meetings.
Maintain and manage a revenue pipeline.
Oversee certain project work for more junior members on the team.
Note: 4-6 days of travel per month is required when appropriate (non-pandemic time).

QUALIFICATIONS

6-8 years of media experience – working with advertising agencies or marketers at all levels
BA or BS Degree in Marketing, Communications, Advertising or related field
Understanding of the media and advertising industry
Strong Excel, PowerPoint skills, and Google skills
Experience managing client relationships
Knowledge of TV, Radio & Digital Industries
Knowledge of Nielsen’s Local and National, Audio and Digital solutions
High attention to detail
Strong Interpersonal skills, highly motived, strong orientation toward client relationships
Excellent communication skills to translate complex concepts into concise yet informative messaging for clients
Ability to handle pressure, juggle multiple responsibilities simultaneously, and work well with a diverse customer base and various internal teams
Strong Presentation skills
Analytic skills
Persuasive negotiation skills

ABOUT NIELSEN

By connecting clients to audiences, we fuel the media industry with the most accurate understanding of what people listen to and watch. To discover what audiences love, we measure across all channels and platforms⁠—from podcasts to streaming TV to social media. And when companies and advertisers are truly connected to their audiences, they can see the most important opportunities and accelerate growth.

Do you want to move the industry forward with Nielsen? Our people are the driving force. Your thoughts, ideas and expertise can propel us forward. Whether you have fresh thinking around maximizing a new technology or you see a gap in the market, we are here to listen and take action. Our team is made strong by a diversity of thoughts, experiences, skills, and backgrounds. You’ll enjoy working with smart, fun, curious colleagues, who are passionate about their work. Come be part of a team that motivates you to do your best work!

Nielsen is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

Job Type: Regular
Primary Location: Los Angeles,California
Secondary Locations: Remote, CA – San Francisco, WA – Seattle, OR – Portland
Travel: Yes, 25% of the Time