Well, hello there!

My name is Boris Mordkovich. I am a co-founder of a small, but growing, NYC-based electric bike company – EVELO (https://evelo.com).

Our company is focused on developing ways to make cycling more accessible to a wider range of the population by removing barriers that keep people from cycling in the first place (hills, age, fitness levels or even arriving to work sweaty).

We are very focused on delivering a wonderful customer experience to everybody who comes in touch with our company, as we believe that a friendly, personal and emphatic customer service is really what makes the customers happy and companies achieve greatness.

We have a team of about 10 awesome, friendly people right now – all of whom work remotely. We are growing quickly and so we are looking for a perfect candidate to fill a dual-role position of an Order/Shipping Coordinator + Receptionist.

=== What’s The Job? ===

The job consists of two core responsibilities:

Role #1) As an order/shipping coordinator, you will be tasked with:

• Reviewing incoming orders from individual customers and dealers
• Coordinating shipment of each order with warehouse
• Discussing alternative options with customer if their preferred color, configuration, model is out of stock
• Coordinating and managing returns (with customer and our refurbishing center)
• Overseeing current inventory and producing a monthly report for the team
• Handling problems with FedEx/UPS/etc. or our warehouse when they arise
• Coordinating parts shipments with the rest of the team for warranty issues
• Managing billing issues and changes (Layaways, Financing, etc.)
• Handling custom orders, such as Financing, Layaways and such.

This position is crucial to our operations running smoothly, so we’re looking for someone with who has attention to detail, cares about things getting done right and on time, and doesn’t get too stressed out when things get busy and hectic!

Role #2) As a Receptionist, you will be the first line of response on all inbound phone calls.

We have a team of 4 (and growing) customer service agents who are able to handle any service or sales issue.

Once you identify what the issue is, you’d need to take down the caller’s information, check to see what Customer Service Manager is available at that particular time, and transfer the call to them.

This position includes (but not limited to):

• Accepting all inbound phone calls and routing them appropriately.
• Helping prepare several weekly and monthly reports for our team.
• Assisting with other tasks, as they may come up.

=== The Logistics: ===

Location: Our current team is spread out all over United States, Canada and Argentina – so we are well adept with working with a remote-based team.

You can choose to work remotely or from our office in New York or Seattle (opening soon).

Hours: Ideally, we’re looking for somebody that can do 10.00am to 7.00pm EST or 9.00am to 6.00pm EST.

Extra tags: admin,customer service, customer support, coordinator