An audacious mission We believe that travel is a force-multiplier for change. Travel connects friends, family, co-workers, and business partners—bringing the globe closer together. Travel enables new opportunities, produces unexpected collaboration, shifts perspectives, and empowers people.

That is why we are on a mission to make travel simple, personal, and delightful.

We provide world-class service for booking transportation, accommodations and more. We are hands-on, taking care of our users through their highs and lows, making them feel special and valued. We diligently select strategic partners who believe in what we are building and are willing to support our mission.

And, above all, we identify new ways to serve and support our travelers through a relentless focus on improving our product.

The role We believe that customer service is the entire business, not just part of the job. We fulfill our mission by hiring the best talent as ambassadors for our brand and the voice of our service. As a part of our concierge team, you will help support the thousands of travelers who use Pana everyday by serving as the primary point of contact for our users.

You will serve as the human touchpoint for most people who interact with Pana. You will message users, identify and react to user needs, and perform requested research and bookings.

As an independent contractor with Pana, you set your own schedule, so that you have the freedom and flexibility to work, whenever and wherever you’d like.

What we value You love travel. Any chance you get you’ll jump at the opportunity to venture outside of your local bubble. When you hear LAX, LGA or MIA you picture the destinations that these airports unlock.

You communicate clearly. You enjoy speaking about travel, food and life. When writing you are both eloquent and informative. In person, you are articulate about your perspective, feelings, and opinions.

You are empathetic and helpful. You voluntarily step up when others are struggling, even if the problem is not in your area of expertise. “Patience” is your middle name. You are happy when you have made others succeed.

You are detail oriented. You are a stickler for minor grammatical errors—seeing comma splice errors in print makes you cringe, and you are never satisfied with a first draft.

You love learning. You can use Google to learn anything and everything except for rocket science and brain surgery. You don’t need to be an official “travel agent,” nor do you have to have past experience working in the travel industry, but you are curious and willing to learn.

Responsibilities: -Take ownership for the Pana user experience. Research and book flights, hotels, local transportation, and restaurants. -Maintain product quality by vetting material produced by our content team. -Dedicate time for reflection and self-improvement.

Life as the On-Demand Agent: -Talking through and helping plan 25 trips for 25 clients, to over 200 cities around the world. -Booking the best business class flight from LHR to BOS.-Researching PADI certification and training in Puerto Morelos, Mexico. -Battling an airline (probably Frontier) over lost baggage. -Recommending the best itinerary for a trip to New Zealand, Japan and Amsterdam. -Choosing the best steak restaurant in Paris and making a reservation. -Finding an English-speaking dentist for an emergency appointment in Brazil.

Requirements: A computer A stable internet connection

Extra tags: travel, startup, remote, agent