Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Support team you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications. You will work with leading companies in this space and directly with the engineering teams within Amazon developing these new capabilities.
AWS Support provides global technical support to a wide range of external customers as they build mission-critical applications on top of AWS services such as Amazon S3 and Amazon EC2. We have a team of talented Support Engineers located in 8 countries around the world, and are growing rapidly.
We are seeking Devops Support Engineers with an affinity for big-data tools.
Every day will bring new and exciting challenges on the job while you:
Learn and use groundbreaking technologies
Apply advanced troubleshooting techniques to provide unique solutions to our customers’ individual needs
Interact with leading technologists around the world
Work directly with Amazon Web Service architects to help reproduce and resolve customer issues
Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services
Drive customer communication during critical events
Drive projects that improve support-related processes and our customers’ technical support experience
Write tutorials, how-to videos, and other technical articles for the customer community
Work on critical, highly complex customer problems that may span multiple AWS services
Bachelor’s degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field
3+ years of experience in a technical position
Strong Linux system administrator skills
Excellent knowledge of Hadoop architecture and administration and support
Proficient in Map-Reduce, Zookeeper, HBASE, HDFS, Pig, Hive,
Python, and shell scripting; experience with Chef a plus.
Expert understanding of ETL principles and how to apply them within Hadoop
Be able to read java code, and basic coding/scripting ability in Java, Perl, Ruby, C#, and/or PHP
Experienced with linux system monitoring and analysis
Good understanding of distributed computing environments
Technology-related Bachelor’s degree or equivalent work experience
Excellent oral and written communication skills
Customer service experience / strong customer focus
Strong multi-tasking skills
Strong analysis and troubleshooting skills and experience
Self-starter who is excited about learning new technology
Networking (DNS, TCP/IP)
Databases (MySQL, Oracle, MSSQL)
Exposure to Virtualization (VMware, Xen, Hypervisor)
Prior working experience with AWS – any or all of EC2, S3, EBS, ELB, RDS, Dynamo DB, EMR
Exposure to security concepts / best practices
Expertise with IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Network Monitoring / Troubleshooting tools
Experience managing full application stacks from the OS up through custom applications
Open to working non-standard hours (no night shifts) including a Sun-Mon or Fri-Sat weekend.
Amazon Web Services is hiring. For more information: aws.amazon.com/careers/
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