What you’ll do:

• Act as a first point of contact for customer inquiries via telephone

• Resolve technical and other support inquiries and assist in escalations

• Seek and recommend ideas to help cultivate the FAQ/Knowledge Base used by all customers and Constant Contact Support team

• Provide feedback on defects and enhancements

• Educate customers on product features as well as online help resources

• Educate and coach customers on products and services to enhance their online marketing strategy

• Drive customer engagement to help our customers be more successful

Who you are:

• Computer Savvy: You know your way around a computer. From surfing the web to troubleshooting your smartphone, you have done it all!

• A People Person: You find it easy to make connections with others and can’t imagine a job without human to human contact

• Always Putting Customers First: You enjoy delighting the customer and are willing to go above and beyond to do so

• A Master Multitasker: You’ll be speaking with customers, reviewing their marketing materials, and navigating our knowledge base – all at the same time

• Attention to detail: Since we are in a virtual environment, you must demonstrate superior verbal and written communication skills, problem solving skills and flexibility

• A Team Player: you coordinate with your team and manager(s) to help reach collective goals and directives, ensuring no fellow teammate is left behind

Need to Know:

• We are hiring Fully Remote, US based employees only for an October 31st Start Date

• Shifts will be during our opening hours Monday-Saturday 8am-10pm EST

• Compensation is dependent on experience/location with range starting at $15-$17/hr

$65,000 — $110,000/year