The Role: This position is open to Philippines, Colombia and Mexico Residents. The position requires full English Fluency as you will be servicing a U. S. Market

Apollo.io is looking for an experienced Customer Advocate that will be part of a world-class Sales Team and a founding member of our Customer Advocate Team. We offer consistent development and strong career path in Sales, Support & Customer Success and you will work directly with Sr. Management to build the foundations of a mission critical program for the business.

Daily Adventures and Responsibilities:

• Manage website chats related to customer’s sales inquiries

• Influence ARR through direct closing (disco/demo) or handing prospects off to AEs for additional evaluation.

• Educate customers to the best of their capabilities to optimize their results

• Qualify customers over chat

• Ask questions to uncover pain and align Apollo’s value as a solution

• Provide a fast and accurate answer to the customer’s inquiries

• Provide clean handoffs to Support and AEs when situations require

Qualifications and Experience required to apply for this role:

• 1+ years of experience in customer support or sales (SDR or similar roles)

• Has experience working in a fast-paced environment, while delivering high-quality work and exceeding targets

• Coachable—loves to learn, receive feedback and uplevel their skills

• Highly empathic, can read customers and adjust responses to the situation

• Excellent written communication skills

• Working experience with CRM, Support Tools, and Chat Tools

• Experience working a set schedule, and managing their own time efficiently

$55,000 — $95,000/year