Job Description

Customer Success Support is responsible for the setup, on-going support and maintaining the accuracy of enterprise accounts. Each team member works to ensure that every client has the tools they need to use the Yembo products and services. We value career growth and look for team members that may have future interest in becoming a CSM or similar role.

Key Responsibilities

Day to day support

Email

Text (through our platform)

Manage incoming calls and outgoing follow ups

Teach our client how to effectively use our products and build training guides

Uncover adoption blockers for our customers

Debug customer issues and clearly communicate findings to engineering

Hours/Location

This is a full-time remote position. The ideal candidate will handle incoming calls, texts and emails from 8am-5pm PST, Monday-Friday. Yembo is a fully remote company based all over the US and internationally.

Travel

No current travel is needed

Requirements

Excellent written and verbal communication skills

High attention to detail

Highly proactive

Efficient time management and ability to prioritize

Skilled with using various software tools — G Suite, CRMs like Salesforce, project management tools like Jira/Trello, etc

Able to work regular US business hours

Great references

Outcomes

Once you join Yembo, here’s how you can expect to make an impact:

Making an impact from day one. You will be joining a growing team that is hyper focused on serving clients needs. You will be welcomed to a culture that values trust and candor and allows everyone the space to learn and grow within this exciting company.

In your first 30 days, you’ll:

Learn the suite of products and back office application

Learn expected client outcomes

Learn internal tools

Provide real time support for our clients

Salary Range: $42,000 – $52,000 USD

*Based on a variety of factors, including location, relevant skills, and years of experience.