What Is Wrike?

Wrike is an enterprise-ready, cloud-based collaborative work management platform for managing cross-functional work at scale that is fully configurable and enables contextual collaboration in a secure environment. Enterprises use Wrike to offer a single digital workplace for all of their departments and teams.

Role and Responsibilities

• Must be ready to support US working hours; 8:30pm IST to 5:30am IST

• Review, validate, and process customer contracts in CPQ/SFDC system.

• Make sure the customer is provisioned according to the signed contract and all the contractual obligations are fulfilled.

• Create, check and send invoices according to the rules and regulations, as well as in accordance with the customer requirements.

• Provide support to the Sales, Renewals, Legal, Customer Support, Customer Success and other teams.

• Help structuring contracts, find the best solution for the sales team making sure it complies with company guidelines and system rules.

• Validate or escalate exceptions and customization requests.

• Work in SFDC, CPQ, Netsuite, Wrike, Zendesk.

• Help with system limitations and/or issues.

• Respond to customer queries and cancellation requests.

• Help with customer vendor forms.

• Provide coverage and support to the other members of the billing team when required.

• Other ad-hoc duties as assigned.

Qualification Requirements

• Bachelor’s degree in Business, Finance, Accounting or related

• 1+ years of relevant experience

• Fluent in verbal and written English

• Excellent computational skills, including adding, subtracting, multiplication, division, calculating percentages, understanding of proration calculation, etc

• Strong organizational skills and self-motivation, ability to work both independently as well as part of a team.

• Great attention to detail and the ability to see the bigger picture at the same time

• Strong problem-solving skills, ability to find a creative solution while adhering to company policies and guidelines.

• Be able to work independently and cross functionally with Finance, Legal, Sales, and Customer Support teams

Good understanding of basic legal contract structure and revenue recognition concepts is a plus

Note: This is a contract role which will last 6 months.

Tools you will use

NetSuite/Oracle

Salesforce CPQ

Microsoft Suites (Word & Excel)

Wrike Management tool

ZenDesk ticketing system

RingDNA

Perks of working at Wrike

• 10 days of National and Festival Holidays per year

• 18 days of paid vacation per year

• 14 days of sick leave with a medical certificate per year

• 5 uncertified sick days per year

• Group Medical Plan: Coverage for employees, spouse, children, and parents/in-laws for Rs 5,00,000

• Personal Accident Insurance: Rs 50,00,000

• Term Life Insurance: Rs 50,00,000

• Up to 26 weeks of paid maternity leave for the first two children

• 4 weeks of paid parental leave

• 2 days off for volunteering with nonprofit charities

• Broadband/Internet Reimbursement: INR 1500 per month

• Night shift allowance

• This position is available remote

Your recruitment buddy will be Tripti Sachan, Senior Recruiter.

LI-TS1

$67,500 — $120,000/year