Honor is looking for a dedicated and amazing Care Pro Training Associate to join our team and train Care Pros, who are the heart and soul of Honor. This trainer will deliver partner agency orientations and trainings throughout the US, ensuring we maintain quality while preparing our Care Pros for success on our platform.

The Care Pro Training Associate provides an exceptional first experience for new Care Pros through conducting a high volume of remote orientations. These Care Pros will either be directly hired to Honor, or they will be joining the Honor Care Network from agencies we’ve partnered with or acquired. This person will be responsible for vetting candidates as the final group interviewer and also ensuring each new employee is equipped with a clear understanding of our policies and their expectations on the platform.

Responsibilities:

Conduct anywhere from 1-2 remote orientation sessions per day, including 1-3 weekend days and/or evenings per month, as needed

Present new hire slide deck during each session and facilitate engagement throughout the training and assessment

Communicate Honor’s policies and expectations with a high degree of accuracy, and master internal policies to be able to address questions

Assist with the gathering and completion of pre-hire documentation when needed

Build rapport with candidates, ensuring we provide an exceptional and engaging initial experience

Validate candidates’ fit for our platform based on their engagement and demonstration of aptitude and skill throughout the orientation

Liaise with internal and external team members to communicate Care Pro updates

Conduct remote reassessments of tenured Care Pros’ transfer skills as needed

Participate in ad hoc projects, pilots, and tasks to support the greater Implementation and Training Orgs such as Care Pro upskilling programs and skills trainings, both in-person or remotely

Ensure adherence to Honor’s policies and procedures, recognizing when to escalate situations and when to problem-solve directly

If training demand is low, willingness to flex into other tasks to support the broader onboarding team as needed

Qualifications and Experience

1+ years experience teaching, training, or facilitating employee onboarding

Excellent verbal communication and time management skills

Ability to present to a group effectively, virtual presentation experience required

Track record of identifying and adapting to individuals’ unique learning styles and needs effectively and compassionately

Strong interpersonal and observational skills in order to evaluate/monitor quality and progress of Care Pros

Strong customer service in all communications – in person or via phone, text, and e-mail

Strong relationship management – building trust quickly, active listening and ability to diffuse higher emotion with redirection, whilst maintaining a sense of authority

Ability to prioritize levels of risk, informed by basic understanding of HR

Strong grasp of technology and ability to efficiently troubleshoot, especially tools such as G-suite, a smart phone and Slack

Due to remote training, this role requires home set up that is professional and free from distraction during orientations.

Preferred Experience

Caregiving or other healthcare experience preferred but not required

Experience with Slack and Google Suite a plus

Benefits

💰 401(k)

🌎 Distributed team

⏰ Async

🤓 Vision insurance

🦷 Dental insurance

🚑 Medical insurance

🏖 Unlimited vacation

🏖 Paid time off

📆 4 day workweek

💰 401k matching

🏔 Company retreats

🏬 Coworking budget

📚 Learning budget

💪 Free gym membership

🧘 Mental wellness budget

🖥 Home office budget

🥧 Pay in crypto

🥸 Pseudonymous

💰 Profit sharing

💰 Equity compensation

⬜️ No whiteboard interview

👀 No monitoring system

🚫 No politics at work

🎅 We hire old (and young)