About Veho

Veho’s mission is to revolutionize the world of package delivery by creating exceptional experiences for customers and drivers.

For too long, parcel delivery companies have focused solely on efficiencies and cost-management. Veho focuses on the end-customer. As the first technology company of its kind, Veho replaces the old delivery trucks with a platform of crowdsourced drivers and a network of hyper-local distribution centers. We partner with some of the most recognized consumer brands such as Warby Parker and Hello Fresh to provide an incredible experience with every delivery, and give customers control on how, when and where their package is delivered.

Customers LOVE us. Despite growing at a record-speed over the past two years, we maintain an incredibly high customer satisfaction rating of 4.9/5 stars, and an unprecedented on-time delivery rate of 99.9% – far above every other company in the country.

In short, we are building the logistics platform of the future.

Veho is backed by former top executives and board members at Uber, FedEx, UPS, eBay and Amazon; three former public company CEOs, and early investors in Lyft and Instacart. We are a team of leaders who are passionate about building an incredible company that will change the face of this industry.

About the Role

Position: Hourly, Full-time

As Veho continues rapid growth, we’re looking to make our first hire to our new Trust & Safety team by bringing on a Senior Trust & Safety Specialist. While best suited for someone with 2-3 years of real-time safety and law enforcement collaboration experience, this role has the potential to grow alongside the needs of this new team over time.

The trust and safety of our driver partners and the customers we get to serve are paramount, and we’re ready to stand up our Trust & Safety team to help ensure we handle unique cases with empathy, thoroughness, and an investigative approach centered around due process. Reporting directly to the Head of Support, you’ll be the point of contact to investigate and solve T&S cases as well as help build processes, workflows, and provide product recommendations focused on enhancing the safety and trust in both our driver partners and shared customers alike.