Reporting to the SVP of Broadcast Monitoring, theJunior Systems Administrator is responsible for maintaining and enhancing the Pattern Recognitionsystem, a unique and large configuration of computers running proprietary software used for video & audio identification from TV channels throughout North America.
Location & Hours:
This position requires physical proximity to our primary data center, which is in Jersey City, NJ
Hours will be 4p-Midnight, Sunday-Thursday + limited emergency off-hour support
Responsibilities:
Interprets, evaluates, and resolves alerts, tickets, and other inquiries pertaining to the functional operation of all installed applications, hardware, and software products as needed
Assist on R&D, testing, and deployment of new networks, workstations, and additions/changes to our collection footprint
Proactively monitors the Collection environment to ensure proper collection.
Reports problems with procedures and makes suggestions for improvement
Identifies and recommends solutions
Opens, assigns and tracks status of service requests and escalates when needed to ensure issues are addressed in a timely manner
Clearly documenting any-to-all of the above as needed
Requirements:
This position requires knowledge of IT operations, hardware, software, networks and procedures to resolve most inquiries independently
Strong experience with Windows 7 and up including Windows Server 2012 and up, MS Office 2010, and other related technologies
Associate’s degree and IT field experience
A+ certification or equivalent experience is required
Knowledge in the following area is a plus:
Network concepts (TCPIP, Client — Server environments)
Active Directory, domain networks, DNS, IIS
Microsoft MSP, MCSE, MCNA, CCNA and other certifications a plus
Data recovery experience a plus
Excellent written and oral communication skills
High level of technical expertise
Ability to systematically identify and resolve technical issues
Enthusiasm for technology and helping people
Is able to work in a team and independently
