IT Support Specialists (Level II / Level III) are the next line defense to customer technical inquiries. IT Support Specialists are required to have a problem solving mentality to solve issues including troubleshooting, configuration, and repair for server, network, websites, infrastructure, email, file shares, and other infrastructure issues.

Experience in network and IT services with a focus in Microsoft 365, Meraki Networking, and VoIP is preferred. This position will provide both phone and help desk support to our clients with a focus on helping our Level I/II support specialists. Area of responsibility may include new client setup, troubleshooting client problems, calling back clients to get further detail, answering incoming help desk call, and provided support where needed. Prior experience working in a corporate IT group or managed service provider preferred.

We are looking for someone who likes to go above and beyond and be an advocate for our client. Successful resolution to a ticket is when the client is happy with their end result — not when the issue ‘fixed’.

See what we do at https://unio.digital/

Responsibilities

• Provide remote support via phone, helpdesk, or chat
• Provide support to Level I or Level II IT Support Specialists
• Install and configure a variety of software/hardware solutions
• Configure email accounts, printers, and other business applications
• Recommend new technologies and solutions to make clients’ environments better
• Document detailed problem solving efforts

Requirements

Skills

Prior experience (2+ years) in the following areas:

• Managed Service Provider (MSP) experience or heavy systems administrator background.
• Administering Office 365, Microsoft 365, and/or Azure products.
• Configuring and supporting Windows Server, Windows Desktop, and Mac platforms
• Small office / home office network management
• Excellent communication and organization skills
• Self-starter

Bonus Points

• Microsoft, Cisco, A+, Network+, or similar IT certification
• Hosted PBX, VoIP, and Softphones experience
• Familiar with NinjaRMM, Connectwise Control, & Zendesk

$63,360