With the rest of the Product & Marketing teams, you will help us create written content for our Help Center and video tutorials for our YouTube Channel.
Our ideal candidate is a passionate educator and collaborator, with a passion for creative roles. They’re driven by their curiosity to solve problems and learn something new. They’re an effective communicator and a meticulous wordsmith. They also have experience using design tools or working with design teams, and feel comfortable communicating concepts to non-designers.
This is a full-time role that can be held remotely anywhere in the United States, though being an east-coast based business we do have a preference for the eastern half.
Ready to apply? Please include writing samples (links are fine) of your previous work with your application.
- Write articles for our Help Center for new features, and update and maintain existing articles.
- Work with our Product and Engineering teams to understand how new and existing features work as they’re still being developed.
- Prepare and embed screenshots, animated GIFs, and videos in Help Center articles.
- Explain concepts such as using configuring Breezy HR automations, how to post jobs, or use any one of our amazing features.
- Script videos for our YouTube channel, and narrate them yourself or with another member of our team.
- Identify and explain how multiple features work together to achieve complex outcomes.
- Contribute to, maintain, and co-own our internal voice and style guide.
- Maintain legacy Help Center articles. Find opportunities to review, revise, and improve our existing content.
- Contribute to Information Architecture decisions and demonstrate an understanding of how readers use our resources to learn.
- Collaborate with the UX writing team and cross-functional writing groups to align language, terminology, we use to explain the product.
- Consult with Subject Matter Experts to understand how users can benefit from features.
- Deeply understand our users’ needs, and be an advocate for their success.
- Enjoy teaching with the ability to identify the optimal way to teach complex concepts or features, and are okay with abandoning ideas that didn’t work along the way.
- Are a story-teller who creates fun, compelling, engaging, and relatable narratives
- You value craft and focus on the details while thinking strategically to problem solve.
- Are a researcher who is curious to learn more about the product, and how our users use it to support their work and businesses
- Have experience managing projects with a proven ability to manage and deliver projects on-time, while maintaining scope.
- Are a builder who desires to create an inclusive and diverse environment for learning.
- Evaluate the information architecture of the help center in preparation for new product releases, and plan a way to update the content structure.
- Audit our existing content for accessibility, and help us update content to be more accessible to our readers.
- Create surveys, analyze data, and talk to users to inform future content strategy.
- Create a comprehensive style guide alongside our UX Writing and Marketing teams.
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