Goldcast is transforming the future of event marketing through an integrated event orchestration platform purpose built for B2B marketing and sales teams.

Modern B2B marketing is all about engaging customers and building communities. Archaic marketing channels such as emails and webinars have proven to be ill suited for that. We believe that events will bridge that gap and be a key driver in the modern enterprise’s GTM tech stack. Goldcast is unlocking events as a marketing channel by building the Marketo for B2B events (a $25bn market/~30% of B2B marketing spends)-helping enterprises deliver, scale, and measure events that drive revenue in an integrated platform purpose built for B2B marketing and sales teams.

We launched the product in general availability in Jan’21 and have seen tremendous growth since then 🚀. Today, we count Github, Zuora, Amplitude, Drift, Attentive Mobile and 100 other top B2B firms as our customers and have been getting a lot of customer love 🥰

The company was founded at Harvard Business School in the summers of 2020. We have since raised $11.5mn in venture capital and have grown from 10 to 100+ team mates across US and India in the last 1 year.

Get to know us better 👉 https://www.goldcast.io/

The Head of Customer Success & Support is a vital part of the leadership team at Goldcast. In this role, you will lead strategy and execution and primarily focus on building an extraordinary team and driving achievement of operational objectives. You will be responsible for ensuring the successful adoption, value realization and growth of all the Goldcast’s customers globally.

Functionally, the role will entails heading success, support, onboarding and implementation functions within the company.

What you will do:

Own adoption, customer value, retention and expansion goals as part of the company leadership team
Manage a 10 member all-star customer success and customer support teams. Mentor and coach team leaders, hire and develop key talent, and create an inclusive team culture
Goldcast is known as the industry leader in customer satisfaction at every customer touchpoint. You will quantify, measure, and relentlessly drive improvement on those metrics.
Develop and deploy strategies, action plans and playbooks to improve the customer experience – ultimately increasing customer retention and driving growth and expansion
Goldcast is headed towards becoming a multi-product company. Your adoption strategies will be key in helping new products succeed.
Act as the bridge between customers and product leadership by articulating customer problems internally and championing their cause.
Create evangelists by listening to customers closely and delighting them with our user experience and service. Drive reviews and referrals
Serve as an inspiring leader in the customer success organization by keeping up to speed on the latest practices and available tools

Skills, knowledge, and attitude you possess:

5+ years of growing responsibility in enterprise-level leadership in customer success or account management; significant prior experience defining and implementing strategy for a customer facing team
Willingness to work in a fast moving, dynamic startup environment with considerable amount of uncertainty.
Consistent record of overachievement of quota and KPIs and strong organization, operational and analytical skills
Proven experience building strong internal and external relationships
Previous experience managing enterprise and mid-market clients at a SaaS company. Martech experience strongly preferred
Ability to articulately present and debate recommendations at the executive level
Proven leader and motivator, with deep experience building and leading successful teams
We are committed to assembling an unrivaled team of operators, designers, technologists, and adventurers who aim to create something magical on the cross roads of video communication and martech. As an early crew member, you’ll have enormous impact on both our product and company culture. If you’re excited about our mission, and believe you might be a fit, we’d love to hear from you!