37.5 hours

Remote working

£30,000

What are you looking for in a company?

Award winning ✓ Great rewards ✓ Amazing Culture ✓ Growing year on year ✓

What are you looking for in an employee?

Friendly ✓ Passionate ✓ Ambitious ✓ Reliable ✓

About Click

Click has been purchased byTravelPerk: a scaling unicorn valued at $1.3billion that has raised over $400m since our creation in 2015. Backed by world-class investors with portfolios including AirBnb, Stripe, Slack, Trello, Gusto, Twitter, Farfetch and Deliveroo, our team is made up of A-players from across the travel and technology industries. Over the past few years, we’ve been named the fastest-growing SaaS startup in the world by SaaS1000 and featured as one of the hottest startups to watch by both Forbes and Wired. Together we’rerevolutionizing the B2B corporate travel market—worth over $1.3 trillion— to connect people in real life in an enjoyable and sustainable way.

Our unique culture has now seen us listed in the Sunday Times 100 Best Companies to work for 8 years running! This year we placed 12th in the Top 100 Best Mid-Sized Companies to Work For, 6th in the Top 100 Midlands Companies to Work For and 2nd in the Top 20 Business Services Companies to Work For!

With a proven history of strong performance and growth, we’re now on the lookout for new recruits to join our vibrant customer support team. Employee engagement is at the heart of everything we do, with regular social events and activities.

Key responsibilities

Day to day you will be:

• Arranging European and Domestic travel from flights, to car hire to hotels
• Providing a first class service to our clients
• Assisting clients with bookings
• Communicating with customers via online chat, telephone and email
• Proactively maintain relationships with clients
• Undertake travel reservations and amendments on behalf of Click Travel customers and to ensure that customer service (communications with customers and accuracy of bookings) is at the forefront of your priorities.

Must haves:

• Previous experience as a Travel Consultant.
• Knowledge of GDS systems
• A good communicator, well organised and used to working to tight deadlines while under pressure.
• A positive and professional telephone manner.
• Confident in interacting with clients and suppliers on the telephone.
• Be proactive and take ownership of customer queries/complaints
• Able to use your own initiative to overcome problems.
• Be flexible towards work requests and completing other tasks.
• Maintain a professional & positive attitude when dealing with suppliers, customers and fellow colleagues.
• Motivate & encourage the well being of the team.
• Display a positive attitude at all times.

In return you will receive…

• Up to 20 days paid sick leave
• Up to 10 working days of unpaid leave
• 12 weeks paid maternity/paternity
• Recommend an employee bonus
• Travel Discount
• Electric Car Scheme
• Health insurance
• Mental wellbeing support
• Free access to learning platform (Udemy)
• Pension Plan

The Important Stuff:

You will be required to be flexible in your working hours as some weekend working is required. You will need to have the right to work in the UK.

Protecting and using your personal data responsibly is very important to us. To find out what happens to any personal data that you provide to us, or any that we may collect about you please follow the link here: https://www.clicktravel.com/privacy-statement