Why we’re awesome?

SupportNinja is redefining the outsourcing space. Our mission is to “Show the World a Better way to Outsource”.

What does this mean?

We work with some of the world’s most disruptive companies across the tech, lifestyle, music, and e-commerce spaces. Our services include customer support for apps, content moderation for streaming music services, B2B lead generation for SaaS companies, and back-office support for one of the world’s largest nonprofits.

Our client roster includes HotelTonight, Warner Music/Level, SeatGeek, and more. SupportNinja is one of the 100 fastest-growing private companies in the US, one of the fastest-growing companies to come out of Austin, a recipient of the Austin A-List Awards, and has been listed as a Best Place to Work.

Join us in our quarterly retreats, our welcoming office spaces, and see why we double in size year after year!

Salary: $75,000 – $85,000

Responsibilities

Administer company benefits and compensation strategies
Gather data and provide recommendations on changes to benefit programs and policies
Manage benefits brokers relationships
Compile, maintain, and distribute HR metrics and provide complex reporting functions
Help create equitable pay structures including, but not limited to salaries, bonuses, etc
Create and maintain job descriptions
Conduct wage and salary surveys gathering current market values
Enroll employees in eligible benefit packages and process qualifying life events
Facilitate leave of absence requests such as but not limited to: FMLA, personal, and medical while complying with state and government laws
Serve as the point person to resolve any benefit or compensation related inquiries

Qualifications

A minimum of 5 years of HR experience
Bachelor’s degree or commensurate experience
Must have compensation and benefits experience
Experience in employee relations, total rewards, immigration, and compliance is a plus
Strong attention to detail
Excellent organizational and analytical skills
Exceptional written and verbal communication skills
Previous experience with ADP is highly preferred

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.