What drives us? Helping new merchants succeed with WooCommerce by empowering them with a world-class checkout & payment experience that they can offer their shoppers.

We know what it takes to write great software, and take pride in how our customers talk about our work. But there is still a lot to build and learn — and we need your help to make it happen.

Are you comfortable hopping across the human and technical side of software? Can you recognize a product-minded Support team when you see it? If yes, you’re in luck: We are looking for a Customer Support Engineer to join our crew!

As a Support Engineer at PeachPay, you will be responsible for providing an amazing support experience to our customers. You will:

• help WooCommerce merchants succeed with our checkout platform
• walk the fine line between user "wants" and needs, keeping an eye out for trends and valuable product insights.
• use critical thinking to identify and investigate bottlenecks and bugs.
• validate new features and fixes, and suggest improvements.

Your role will often require you to solve tricky riddles that go far beyond basic troubleshooting. To succeed, you will need:

• some hands-on experience with front-end development
• a deep understanding of what it takes to build trust and empathy with the customer

In parallel with your main responsibilities, and depending on your experience, you will be encouraged to:

• Learn more about front-end development and testing
• Help us refine our customer-driven culture

Requirements

We are looking for a great writer and communicator with a highly developed sense of compassion and empathy. You:

• possess native-level fluency in written English;
• understand how to build trust through clarity and empathy in writing
• are comfortable with written, asynchronous communication and self-directed work

On a technical level, you:

• understand how the web works and are comfortable with its core technologies
• have some professional front-end development experience
• are not intimidated by your browser’s Developer Tools

Bonus points if you have:

• previously supported a software product
• worked with WordPress and WooCommerce

Benefits

Negotiable