Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. Affirm, Inc. proudly includes Affirm, PayBright, and Returnly.

The Accounting Operations team is a growing sub-team within the Accounting department. As part of our team, the AR Staff Accountant will be responsible for speaking directly with merchants and/or customers, work closely with our internal teams to ensure all merchants are invoiced accurately, and customer refunds are processed appropriately. As we continue to grow as a company, we have lots to learn and lots to build, and we hope you’ll join us during this exciting phase!

What you’ll do

Act as the voice of Affirm and be a point of contact for our merchants and customers
Validate transactions for accuracy and bill our merchants monthly
Work cross functionally with our Customer Ops team in Pittsburgh and process timely refund requests for our customers
Respond to, troubleshoot, and resolve merchant and customer issues in a timely and positive manner
Guide merchants through the initial onboarding process
Take an active role in suggesting and implementing process improvements.

What we look for

3 to 5 years of Customer & Merchant experience required, preferably working within a rapidly growing company. Experience with NetSuite and Excel/Google sheets preferred.
You have the ability to clearly and concisely communicate both written and verbally with exceptional interpersonal skills to effectively interact with employees across the organization
You have excellent time management and organizational skills with aptitude for prioritizing
You are curious and love to find new ways of understanding problems or improving processes
You are adaptable and demonstrate strong analytical and problem-solving skills and can communicate your thinking clearly

Location – Remote Canada

Affirm is proud to be a remote-first company! The majority of our roles are remote and can be located anywhere in the U.S. and Canada (with the exception of the U.S. Territories, Quebec, Yukon, Nunavut, and the Northwest Territories) unless the job indicates a different global location. We are currently building operations in Spain, Poland, and Australia. Employees in remote roles have the option of working remotely or from an Affirm office in their country of hire, and may occasionally travel to an Affirm office or elsewhere for required meetings or team-building events. Our offices in Chicago, New York, Pittsburgh, Salt Lake City, San Francisco and Toronto will remain operational and accessible for anyone to use on a voluntary basis, subject to local COVID-19 guidelines.

All full-time jobs at Affirm (excluding interns and apprentices) are tied to a transparent grade-based pay range taking location into account.

[Colorado Candidates] In accordance with Colorado’s Equal Pay for Equal Work Act, the grade for this position in Colorado is listed above. You can find the Colorado base pay range and benefits here.
If you got this far, we hope you’re feeling excited about this role. Even if you don’t feel you meet every single requirement, we still encourage you to apply. We’re eager to meet people who believe in Affirm’s mission and can contribute to our team in a variety of ways—not just candidates who check all the boxes.

Inclusivity:

At Affirm, People Come First is one of our core values, and that’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our D&I program here and our progress thus far in our 2020 DEI Report.

We also believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.