AHEAD builds digital business platforms. By combining cloud infrastructure, automation and analytics, and software delivery, we help enterprises fulfill the promise of digital transformation.

At AHEAD, we foster a culture of belonging where every perspective and voice is represented, valued, respected, and heard. We create opportunities for everyone to speak up, drive change, and help shape our culture.

We are an equal opportunity employer and do not discriminate based on race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.

We welcome all candidates who will contribute to the diversity and enrichment of ideas and viewpoints at AHEAD.

As an Order Management Specialist, you will play a key role in helping us deliver products to a global customer base. You will be responsible for performing accurate and timely delivery planning tasks to meet customer needs.

**Roles & Responsibilities**
– Take ownership of day-to-day post-booking order execution for assigned orders and accounts
– Track order progress and identify issues that could affect shipment timing, completion, or customer experience
– Keep order information up to date in internal systems, including shipment details, estimated ship dates, tracking, serial data, and status changes
– Coordinate with procurement, logistics, warehouse, account teams, and other internal partners to keep orders moving and resolve obstacles quickly
– Review order discrepancies, missing information, and past-due items, and drive follow-up to resolution
– Maintain tracking tools, documentation, and system records with high accuracy and timeliness
– Clearly communicate order updates, risks, and next steps to internal stakeholders
– Escalate exceptions appropriately and work cross-functionally to ensure timely completion
– Perform effectively in a high-volume environment while balancing urgency, accuracy, and customer impact
– Contribute to process improvements that increase visibility, efficiency, and order quality

**Desired Skills & Experience**
– Entry-level or some experience in order management, sales operations, logistics, supply chain, customer operations, or a similar operational role
– Experience in a fast-paced, high-volume environment with competing priorities
– Strong attention to detail and the ability to maintain accurate records across multiple systems
– Proven ability to coordinate with teams and drive issues through to resolution
– Strong written and verbal communication skills
– Familiarity working with ERP, CRM, or order-tracking systems
– Ability to analyze order status, identify issues, and take action with limited supervision
– Strong organizational skills and a consistent sense of urgency
– Experience in a privately held technology company is a plus, but not required

**Compensation**
$20–$30 per hour. The range shown reflects On-Target Earnings (OTE), including base salary and any applicable target bonus. Actual pay may vary based on experience, qualifications, and location.

**Why AHEAD**
We value and benefit from diversity—of people, ideas, experience, and more—through our daily work and internal initiatives like Moving Women AHEAD and RISE AHEAD. We support growth by equipping our office with advanced technologies, offering cross-department training and development, and sponsoring certifications and credentials to encourage continuous learning.

**USA Employment Benefits include:**
– Medical, dental, and vision insurance
– 401(k)
– Paid company holidays
– Paid time off
– Paid parental and caregiver leave
– And more—visit https://www.aheadbenefits.com/ for details

**Use of AI**
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, and capturing interview recordings for transcription or summaries. These tools support our recruiting team but do not replace human judgment. Final hiring decisions are made by humans.

For more information about how your data is processed, please review the Candidate Privacy Notice at https://www.ahead.com/upload/us-candidate-privacy-notice.pdf or contact privacy@ahead.com.

You can opt out of AI-based review or analysis of your application and resume by using the provided option. Please include the role you wish to apply for in the Additional Information field. You may also opt out of recording and transcription at any time, including after joining an interview. Candidates are not penalized for choosing to opt out.