About Us

Visit our Careers Page to learn more about our company and mission.

Roles and Responsibilities

Process technical and non-technical support tickets, continuously seeking ways to improve ticket-handling metrics.

Reproduce and escalate issues reported by users.

Create and maintain documentation for our knowledge base.

Support issue prioritization in a high-volume environment by analyzing bug severity.

Enhance the team’s productivity and efficiency.

Provide support for the sales team, including scheduling and various marketing-related tasks.

Own a key part of the feedback loop to improve our product, sharing insights with the entire team.

Perform various QA support tasks.

Other duties as assigned.

Qualifications

2+ years of experience supporting a technical product through customer support.

Strong verbal and written communication skills.

Experience working closely with teams outside of support.

Comfortable using both Microsoft Windows and macOS.

Demonstrates strong reading comprehension and attention to detail.

Familiarity with tools such as Zendesk and JIRA.

Ability to diagnose issues and reproduce bugs.

Willingness to work evenings and weekends when needed.