Who are we?
At UpGuard, we’re eliminating manual security bottlenecks with AI-driven precision. Fresh off a US$75M Series C, we’re scaling our infrastructure to process 100 billion risk signals each day. This is more than growth—it’s a complete rethinking of how the world manages cyber risk.

We build the Cyber Risk Posture Management (CRPM) platform that security teams truly enjoy. By combining security ratings, threat intelligence, and agentic AI, we help organizations stay ahead of an ever-evolving attack surface.

We’re not just creating another tool—we’re defining a category. We give you the autonomy to ship world-class technology and the resources to do it at a global scale.

At UpGuard, our customer base is growing quickly, but one thing has stayed consistent: our customers always come first. Our Success team is focused on addressing the needs and challenges customers face every day. We think creatively to find new ways to help customers succeed throughout their journey with UpGuard. We’re looking for people who are passionate about helping others, solving problems, and building long-term relationships with new customers. You’ll also need a commercial mindset to identify account expansion opportunities and drive even greater adoption of our products.

Why are we hiring this role?
Due to continued growth, the Customer Success team is expanding. We’re looking for a Customer Success Manager to join our high-performing team to onboard and enable our customers. The ideal candidate will have experience leading customer interactions, be detail-oriented, and be clear, credible, and confident—able to listen carefully and provide strong, actionable guidance.

As a Customer Success Manager, you’ll report into a Team Manager and analyze the root causes of your customers’ biggest challenges. You’ll work closely with UpGuard technology to reduce those pain points. You’ll gather ongoing feedback from both customers and colleagues to continuously improve UpGuard, and you’ll partner with customers around the world—from initial contact through successful deployment—gaining unique insights into the world’s most important industries and institutions.

What will you do?
– Onboard and manage UpGuard customers to ensure they understand how to use UpGuard effectively to meet their goals.
– Provide customers with resources such as success plans, customer-specific training sessions, and organize regular check-in calls.
– Engage customers early and often to help them get the most value from UpGuard from day one and maintain strong engagement over time.
– Serve as the customer advocate by sharing updates with internal cross-functional teams (Product, Sales, and Marketing) on customer perspectives, risks, strategic insights, issue resolution efforts, and expansion or cross-sell opportunities.
– Translate customer requirements by understanding their risk management frameworks and recommending tailored ways to use UpGuard.
– Monitor customer health and step in with proactive education when customers aren’t using UpGuard effectively to achieve expected outcomes.
– Be willing to travel 20% of the time within your city and to other cities across India.

What will you bring?
– 2+ years of experience in customer success, project management, or account management.
– An understanding of cyber risk management or risk management frameworks.
– Experience supporting and building customer relationships in a scalable way.
– Ability to manage a portfolio of customers across time zones/locations.
– Strong organization skills, including the ability to update existing documentation and create new processes.
– High proficiency in English, both written and spoken.
– Ability to collaborate cross-functionally with multiple teams and be a true team player.
– Curiosity and a willingness to learn.

What would give you an edge?
– Experience with a CRM such as HubSpot or Salesforce.
– Experience with customer success tools such as ChurnZero or Gainsight.
– Experience in cyber risk management or risk management.
– Knowledge of cyber security best practices.
– Basic or working knowledge of APIs.
– Experience running training sessions.

What’s in it for you?
– Monthly lifestyle subsidy for financial, physical, and mental well-being.
– Work-from-home setup allowance to help you get set up within your first 3 months at UpGuard.
– $1,500 USD annual learning and development allowance to support career growth.
– Annual leave (PTO) plus two additional UpGuardian leave days.
– 18 weeks paid parental leave for any parenting role.
– Personal leave allowance, including sick and carer’s leave.
– Fully remote working environment (even though we have offices in Sydney and Hobart, attendance is not required).
– Top-spec hardware, including role-appropriate laptops.
– Generative AI subsidy: UpGuard provides paid access to generative AI tools for all team members to support their work.

UpGuard is a Certified Great Place to Work® in the US, Australia, UK, and India, and we’re proud to be a leading global technology employer. 99% of team members say UpGuard is a great place to work—apply now to learn why!

Equal Employment Opportunity
As an Equal Employment Opportunity and Affirmative Action Employer, qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, or disability status.

US hiring limitations
For roles in the United States, at this time we can only support hiring in: CA, MD, MA, IL, OR, WA, CO, TX, FL, PA, LA, MO, or DC.

Pre-employment requirements
Before starting, you’ll need to complete a national police history check and reference checks. We also cannot support candidates who require visa sponsorship or relocation at this time.