The Role

This is an exciting and challenging opportunity for a highly motivated, customer-focused, and confident individual who wants to join a fast-growing financial services business. Reporting to the Disputes Manager, you will work as part of a busy team responsible for the day-to-day handling and resolution of all cardholder transaction disputes submitted by the Customer Service Team. We are looking for someone with:

• Customer service experience (Essential)

• Experience working in an FCA-regulated environment (Essential)

• Transaction disputes/chargeback experience (Desired)

• A passion for the customer journey

• Empathy

• A friendly and caring approach

What’s in it for you:

• Salary banding of £26,000–£27,000

• Generous monthly incentives

• A £1,000 annual learning budget for your personal development

• 28 days holiday (plus bank holidays)

• Plenty of opportunities to develop, grow, and progress—we’re invested in your career!

• Our Cardiff office is in the city centre, close to public transport and local amenities, and we even have dogs in the office!

• Free breakfast and snacks provided (our kitchen is always fully stocked)

• A social team—we regularly organise fun social events!

We place a strong emphasis on continuous learning and have built an environment where it’s encouraged every day. Internal mobility is important to us, and our goal is to help every employee achieve their ambitions. Find out what you need to do to progress in this role at Capital on Tap.

Learn more about our benefits, values, and mission here: Diversity and inclusion

We want to be a place where a diverse group of talented people can come and do their best work—and, most importantly, feel included and able to be their authentic selves. We welcome, consider, and encourage applications from anyone who shares this passion.

How to apply

If you’d like to develop your career in a fast-growing, profitable fintech, click apply (we only need your CV and contact details), and we’ll get back to you soon!