**Description**
Application deadline: Jun 21, 2026

Shopbop, a fully integrated Amazon subsidiary based in Madison, WI, is seeking an energetic, motivated individual with a strong passion for customer satisfaction and experience working with high-end merchandise. The successful candidate will be responsible for meeting clear department objectives. The ideal person will thrive in a fast-paced, multi-tasking, ever-changing environment.

This is a full-time, direct-hire role paying $19.00 per hour. Our call center operates from 7:00 AM to 9:00 PM CST, 7 days a week. You must be flexible and able to work a range of shifts, including nights, weekends, holidays, and overtime during peak periods.

Shopbop is a leading online shopping destination for the latest in fashion and style, offering customers worldwide the best selection from both established and emerging designers. With more than 500 international brands, Shopbop provides shoppers in 165 countries with a carefully curated, fashion-forward assortment of ready-to-wear apparel and accessories, along with fast, free international shipping.

In this Customer Support Specialist role, you will be the voice of Shopbop, answering real-time calls in a remote call center setting from customers across the globe. The ideal Customer Support Specialist is empathetic, caring, enthusiastic, focused on solutions, and committed to serving all customers.

This position is fully remote. Some location restrictions may apply.

**Key job responsibilities**
– Serve as a Brand Ambassador for Shopbop by providing exceptional service to all customers
– Resolve customer issues and concerns promptly as the first point of contact across multiple channels, including email, phone, live chat, and/or social media
– Provide customers with essential product and service information to ensure satisfaction
– Demonstrate strong knowledge of Shopbop’s full range of products and services
– Handle customer questions and cases across different channels in a timely and professional way, following Service Level Agreement policies and procedures when making decisions
– Ensure accurate and complete data entry, and provide both quantitative and qualitative insights into customer feedback
– Use a variety of software tools to address customer inquiries
– Coordinate with external shipping partners to help customers with both domestic and international shipping issues

**Basic Qualifications**
– Experience using English communication skills (written and verbal) to interact effectively with stakeholders at all levels
– Experience resolving conflicts and setting appropriate expectations with customers
– Ability to work a flexible schedule, including weekends, nights, and/or holidays
– Experience working in fast-paced environments and managing workload during stressful or high-activity periods
– Knowledge of the Windows desktop environment and proficiency with tools such as Word, Excel, Internet Explorer, and Firefox
– High school diploma or equivalent
– 2+ years in a luxury customer service environment, such as a contact center and/or luxury retail setting, with direct customer phone and/or email experience
– Ability to work your full shift at a desk using a computer, wearing a headset, and turning on the camera when requested by leadership
– Ability to meet Shopbop and Amazon Customer Contact Center requirements, including using a wired, high-speed internet connection with an Ethernet port (Customer Support Specialists must connect directly—no satellite internet or Wi-Fi)

**Preferred Qualifications**
– Basic math proficiency, including the ability to calculate refunds before and after discounts and apply set percentages, tiered promotional codes, and partial discounts to orders
– Home workspace suitable for remote work: free from background noise, with reliable internet access, and able to complete assigned deliverables

Amazon is an equal opportunity employer and does not discriminate based on protected veteran status, disability, or other legally protected status.

Our inclusive culture helps Amazonians deliver the best possible results for customers. If you have a disability and need an accommodation or adjustment during the application and hiring process—including support for interviews or onboarding—visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If your country/region isn’t listed, contact your Recruiting Partner.

The starting pay for this role is shown below. Final starting pay will depend on factors such as experience, qualifications, and location. From Day 1, Amazon offers EAP, mental health support, a medical advice line, and 401(k) matching. Learn more about benefits at https://hiring.amazon.com/why-amazon/benefits.

USA, CO (Virtual Location – Colorado): $15.00–$23.00 USD per hour

**Company:** Bop LLC – A95
**Job ID:** A10450592
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**Location**
Colorado, United States