Driving Trade for the Growing Cannabis Industry
Distru is the #1 ERP for the Cannabis Industry, with $8B in sales processed through our platform. We’re a fully remote, global team building software that streamlines the cannabis supply chain. Many of the leading cannabis brands and distributors across the United States use our platform to run their businesses end to end and remain compliant. We take great pride in our culture, and we have 4.8/5 stars on Glassdoor because we genuinely care about our people. We are stable, profitable, and investing heavily in expanding our product lines. Our investors include Felicis Ventures, Global Founders Capital, Poseidon Asset Management, and Village Global, which have funded companies such as Shopify, Cruise, HelloFresh, Facebook, Slack, and Opendoor.
Our Team Culture
Instead of us defining our culture, see what our team has to say.
About the Opportunity
We’re a highly motivated team that works without ego, is always learning, and takes real pride in customer feedback—like the email we received recently:
"I can’t praise Distru enough—it’s far better than any platform I’ve encountered. Thank you for your persistence and for providing us with the right tools."
You’ll work closely with the Customer Success Team and take ownership of helping customers get the most out of Distru so they can stay compliant and operate efficiently in the cannabis industry. You’re passionate about helping people and are customer-obsessed. You enjoy building strong relationships and excel at it. You thrive in a positive team environment and stay highly organized. You’re energized by Distru customer success, knowing it helps them grow thriving businesses in an exciting, fast-growing market.
In addition to a competitive compensation plan with equity, we will actively support you in reaching your career goals and growing with us.
We’re constantly learning and solving real challenges in the cannabis industry. This industry’s success matters.
This is a remote, full-time role. You will be hired as a Contractor.
Tasks You May Handle
- Support customer satisfaction and retention by partnering cross-functionally with Customer Success, Engineering, Product, and Sales
- Respond to support tickets and determine their root causes
- Escalate complex customer issues to Customer Success and Engineering with thorough notes to help them resolve the problem
- Resolve complex tickets using tools such as SQL
- Create video walkthroughs of solutions so customers can follow along
- Join customer calls to debug issues
- Identify recurring questions that should be turned into knowledge base articles and help create those articles
- Become proficient with our internal tools (e.g., Hubspot, Intercom, SQL)
Desired Experience
- A strong motivation to learn and succeed in supporting cannabis operations
- Excellent written communication skills
- Fluency in English
- Comfort speaking on the phone, strong email writing skills, and willingness to handle objections
- A good sense of humor and a desire to have fun
- Willingness to work set hours to ensure customer support coverage
- Experience taking customer calls directly in a technical support role
- Ability to explain technical topics clearly in an engaging, non-boring way
- A solution-oriented mindset—spotting issues and proposing fixes
- Proven ability to use tools to solve problems (e.g., Excel, software, etc.)
Preferred (Not Required)
- CRM experience—Hubspot is a plus
- Experience with technical tools like SQL
- Experience in the cannabis industry
- Prior SaaS support experience
- Hands-on experience managing customer issues through ticketing tools (such as Intercom)
- Hands-on experience in technical support for customers using an enterprise software or SaaS platform
Benefits
- Fully remote work environment—with teammates in 4 continents
- Competitive medical, dental, and vision plan options for employees and their dependents
- 18 days of Paid Time Off (we want you to use it!) + 11 holidays. Sick days don’t count toward these
- Competitive compensation structure
$1,500 – $2,000 per month
Interview Process
1. 30-minute initial interview.
2. 45-minute cultural interview with a team manager.
3. Take-home assignment + a 1-hour technical interview with the Support Manager.
4. 30-minute Team AMA interview.
5. Offer letter.
Distru was built on a foundation of mutual respect and trust, created by people working together without regard to race, color, religion, sex, pregnancy (including childbirth, lactation, and related medical conditions), national origin, age, physical or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including traits and testing), military or veteran status, or any other legally protected characteristic. We believe diversity and inclusion among our team members are essential to our success, and we actively strive to recruit, develop, and retain the best people from the widest possible range of candidates from around the world.
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