About Lyra
Lyra Health is the leading provider of mental health solutions for employers, supporting more than 20 million people worldwide. The company has delivered 13 million mental health care sessions, published over 20 peer-reviewed studies, and achieved outstanding results in access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research shows that Lyra’s care model helps people recover twice as fast and delivers a 26% annual reduction in overall healthcare claim costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform that combines high-quality care with advanced technology.

About the Role
This role is for a South African employee with strong interpersonal, communication, and administrative coordination skills, supporting Lyra International’s Global Connect Affiliate and Case Management teams. The coordinator will assist the management team and a group of consultants who provide care within LGC and related clinical services, handling administrative tasks and service coordination to support day-to-day delivery of care for Lyra’s global customers and the affiliate network that supports them.

Location: This is a remote position. Employees must ensure they have reliable power and Wi-Fi, as these are essential for working from home. Employees are expected to have a smartphone to enable remote work.

Hours: Standard South African hours, 8:00 AM to 5:00 PM.

Flexibility: Although the role is typically 5 days per week, 8 hours per day, the nature of the work requires flexibility at times. The person must be willing to support meetings outside the standard work shift, as part of a global team.

Key Responsibilities
– Coordination and Allocations: Assist with assigning work to stakeholders, including Lyra’s local provider subsidiaries and partners, clinical consultants, direct affiliate networks, and other operational support teams as needed.
– Data Support: Support data handling, follow-ups for case or event information, data capture and data checking, and related tasks, including customer satisfaction and feedback data. Help with data-related correspondence, capture, updates, and compiling affiliate records, and provide data support for management reporting.
– Professional Correspondence: Support mailbox management and communicate with clients, affiliates, and internal and external stakeholders regarding administrative and service coordination matters.
– SLA, Operational, and Financial Duties: Help ensure smooth operational management and adherence to service-level agreements by performing administrative and coordination tasks, supporting technology tool setup for selected projects when required, and processing financial documents and data accurately and on time for commercial allocations, provider payments, and customer billing.
– Risk Escalation: Escalate clinical inquiries, clinical risks, and service concerns/complaints/escalations to the appropriate consultants and management teams for timely and compliant resolution.
– Additional Administrative Duties: The job description is not exhaustive and may be updated or expanded as the role develops and business needs change.

Qualifications
– Education: Minimum requirement is South African Matric. A diploma or degree is an advantage.
– Experience: 2–5 years in an EAP administrative role, with experience demonstrating the ability to coordinate administration across multiple stakeholders.

We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, or any other legally protected category.
By applying, you acknowledge that your personal information will be processed according to Lyra Health’s Workforce Privacy Notice. We collect information for recruiting and assessing your suitability, aptitude, skills, qualifications, and interests for employment, and may collect sensitive personal information such as race, ethnicity, and sexual orientation. Providing this information is optional and voluntary; if you provide it, you consent to Lyra processing it for diversity and inclusion purposes, where applicable. California residents can limit the use of sensitive personal information using the applicable form. Your information will be retained only as long as needed to fulfill the purposes described. Lyra does not “sell” or “share” personal information as defined by CPRA. Outside the United States, you may have rights to access, copy, delete, object to or restrict processing, or correct inaccurate or outdated information, subject to legal limits. To exercise data privacy rights outside the United States, contact globaldpo@lyrahealth.com. For more details, see the Workforce Privacy Notice.