We operate fully remotely worldwide with flexible working hours. Since many team members are based in Europe, you’ll generally need at least three hours of overlap with CET or GMT.

Interviews total about four hours over several weeks and may include a few paid practical tasks.

Compensation is a fixed hourly rate: $23 per hour, £17 per hour for candidates in the UK, and €20 per hour for candidates in Europe, based on a standard 10-hour work week.

For any questions, contact careers@whereby.com.

About Whereby: Built with Scandinavian simplicity, Whereby is a remote-first video conferencing company committed to creating a sustainable work environment wherever you are. We value individual career paths and believe our differences make us stronger. Every part of your identity matters to us.

What we’re looking for: We’re hiring a Customer Support Agent for the Whereby Meetings product. This remote role is about 10 hours per week, with flexible scheduling and a consulting-style approach to work. It’s a great option if you’re seeking extra income and enjoy a fully remote, collaborative environment.

About the role: Please use this description as a general guide rather than a strict checklist. We don’t expect perfection—if you feel close, we’d love to hear from you.

Qualities that will help you succeed:
• You prioritize quality over speed.
• You bring empathy and genuine care to every customer interaction.
• You’re comfortable supporting customers from a wide range of cultures.
• You type well and communicate with warmth and clarity.
• You have experience working remotely and understand how distributed teams operate.
• You’re naturally curious and can solve problems independently.
• You look for ways to improve the customer experience.

What you’ll do:
• Provide Level 1 and Level 2 support for Free, Pro, and Business users.
• Receive training and guidance to handle Level 2 requests.
• Help improve processes, templates, and workflows.
• Share customer insights, feedback, and feature ideas.
• Participate in Whereby’s social and cultural activities.

Your day-to-day responsibilities may include:
• Responding to around 20 customer requests per day (depending on your hours), including troubleshooting, account support, and product guidance.
• Joining support team meetings to discuss trends and solutions.
• Improving support tools using tags, templates, and other enhancements.
• Escalating important customer feedback to the wider team.

How we’ll measure your success:
• The quality of your responses.
• The number of tickets resolved.
• How much back-and-forth is needed to reach a resolution.
• Customer satisfaction results.

If you’ve read this far, we encourage you to apply!

For more details, check our recruiting FAQ on Notion or email careers@whereby.com. You can also explore our open handbook to learn more about us.

Background checks: Some roles require a background check. Details are included in our screening overview. If you have questions, contact careers@whereby.com or your Talent Partner. Checks are completed through Zinc.

Verification: If this role isn’t shown on our official channels, it’s likely closed. Some websites repost listings without permission, which may lead to outdated information. If you’re unsure, email careers@whereby.com.