At CI&T, we are seeking a highly skilled and motivated Support Analyst Mid to join our team in Brazil. You will contribute to an innovative project in a collaborative, innovative, transforming, and multicultural environment.

Position Overview:

As a Support Analyst Mid, you will play a vital role in our Global Sustain team, supporting our client’s applications, which are recognized internationally. You will engage directly with the client, offering a unique opportunity to enhance your English skills daily while ensuring high-quality service and operational improvement.

Key Responsibilities:

• Provide Level 2 (L2) service support and troubleshoot incidents efficiently.
• Collaborate with the Global Sustain team to enhance client applications.
• Investigate incidents and analyze logs to identify root causes and implement solutions.
• Communicate effectively with team members and clients to ensure clarity and understanding.
• Proactively seek solutions to prevent recurrence of known issues.
• Utilize your autonomy to contribute to process improvements and client-related challenges.
• Maintain a positive team environment, embracing new challenges and continuous learning.

Required Skills and Qualifications:

Must-have Skills:

• Advanced proficiency in English.
• Knowledge of ITSM / ITIL.
• Familiarity with ServiceNow.
• Strong capability for incident investigation.
• Proficient in analysis and interpretation of logs.
• Experience in querying databases.

Nice-to-have Skills:

• Experience in using and creating service scripts.
• Familiarity with supporting complex technical solutions from multiple suppliers.
• Experience with React Native.

At CI&T, we are driven by Collaboration, Innovation, and Transformation, and we leverage AI to empower our teams and enhance client experiences. Join us to make a meaningful impact and grow your career in a dynamic environment that values your contributions.