Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AST (UTC -4), NST (UTC -3:30).
Our mission is to help podcasters create tremendous value with premium subscriptions, connect listeners with more of what they love, and change how the industry views a podcast’s business potential.
We’re looking for a creative problem-solver to join and grow with our team. The ideal candidate is genuinely curious about how things work and thrives when supporting others.
Reporting to the Creator Success Lead, you’ll manage our support inbox. You’ll be the first point of contact for users with questions about Supercast, and you’ll handle escalations and drive resolutions forward by collaborating with the right teams to ensure our product works smoothly for our customers.
What you will do
- Troubleshoot and resolve customer questions via email, phone, and chat, while delivering thoughtful customer service.
- Diagnose technical issues (including plugins, embeds, and API & Zapier integrations) and coordinate solutions with support from the appropriate teams.
- Track and meet internal SLA targets on a weekly basis.
- Help maintain and update our knowledge base.
- Become an expert in the Supercast platform by learning new and existing features as the product evolves.
- Act as an advocate for creators by working with internal teams to ensure a great customer experience and sharing insights that improve the product.
The ideal candidate will have:
- 1–2+ years of experience in customer support, ticket-based support, or customer service.
- Strong written and communication skills, with the ability to explain technical topics clearly and simply.
- Familiarity with (or the ability to quickly learn) tools such as Helpscout, Notion, Slack, Stripe, PostMark, and Google Suite.
- The ability to stay organized and prioritize effectively in a fast-changing environment.
- A continuous drive to grow by asking questions and looking for learning opportunities.
- Experience with membership or subscription services (e.g., Patreon).
- A strong understanding of common tools in the tech stack for selling online, such as email marketing, product launch strategies, CRMs, and website platforms.
- Experience with podcasting or the broader creator economy (e.g., YouTube, Teachable, Thinkific).
Why you’ll love working at Supercast
- Be part of a movement that helps podcasters earn money directly from their fans.
- Work with a mission-driven team that deeply cares about creators, building a great product and a passionate culture—so we can do our best work together. You’ll also join a remote-first company with team members across North America (your primary work hours should be within 3 hours of Pacific Standard Time).
- In addition to a competitive salary, you’ll receive all the equipment you need, full medical/dental coverage, unlimited paid time off, and exercise reimbursements to help you stay active.
- We’re well funded, supported by outstanding investors and advisors, and backed by Tiny— a diverse group of companies known for creating thoughtfully designed, excellent internet experiences.
To apply for this job, please visit the application page
