At Playlist, life’s richest moments happen when people step away from screens to move, connect, explore, and play. We’re building the leading platform for intentional living, bringing together people and inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist helps businesses and individuals turn aspirations into action. Join us as we redefine technology’s role in creating meaningful, real-world connections.

Mindbody provides wellness entrepreneurs with technology to support thriving businesses and deliver exceptional experiences. Innovation and curiosity shape our culture, connecting businesses and individuals through advanced solutions. If you’re passionate about using technology to strengthen wellness, we’d love to have you join us.

The Role You’ll Play

You’ll help new Mindbody customers succeed from the start—guiding them through setup, training, and launch. As their trusted partner, you’ll lead virtual onboarding sessions, collect requirements, and configure their sites to match their unique goals and business needs. You’ll troubleshoot issues, recommend value-enhancing services, and collaborate across teams to ensure each customer feels confident and ready to succeed.

• Lead onboarding for assigned customers, delivering configuration, training, and ongoing support through virtual video sessions
• Collect customer requirements during kickoff calls and configure the software environment to align with business objectives
• Spot opportunities to recommend and coordinate additional Mindbody services and products that add value
• Troubleshoot software problems and work with Engineering and Product teams to resolve them
• Build trust by sharing your firsthand knowledge of Mindbody products, services, and processes
• Follow up with customers to maintain engagement, address questions, and support their progress
• Arrange additional training sessions when needed to reinforce learning and drive adoption
• Continuously learn to stay up to date on Mindbody software, industry trends, and best practices

The Experience You’ll Bring

• 2+ years of customer service experience in a client-facing position
• Strong English communication skills
• Excellent time management skills, with the ability to prioritize and organize your workload
• Experience training, teaching, or presenting to individuals or groups
• Comfort working with virtual meetings and building rapport on camera using video conferencing tools
• Ability to actively listen, ask thoughtful questions, and solve problems clearly and creatively
• Familiarity with database and internet-based software, including Microsoft Outlook, Excel, and Word
• Strong skills with online communication tools, such as email, chat, and platforms like Zoom or Google Meet
• Knowledge of current industry practices and technology trends that influence customer success experience in the boutique fitness studio space is a plus, but not required

Have we sparked your interest?
If this role sounds like a good fit, we’d be excited to hear from you. Even if you’re not completely sure you match all requirements, we still encourage you to apply. We’re looking for the right person—not a perfect checklist of qualifications.

The Company is an Equal Opportunity Employer. We value diversity and encourage candidates from all backgrounds, experiences, abilities, and perspectives. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected characteristic.

By entering your email and phone number and submitting your application, you consent to receive emails, calls, and SMS messages about your application and other roles at The Company, including via auto-dialer. Message and data rates may apply. You can opt out at any time by texting STOP. If you are a California resident or reside outside the United States, submitting your application confirms that you have read, understood, and agree, and—where applicable—provide your prior, free, informed, and express consent for the processing of your personal information, including sensitive personal information, as described in our California Applicant Privacy Notice or International Applicant Privacy Notice (as applicable).

Note: This description highlights key responsibilities but doesn’t cover every task or duty. Additional responsibilities may be assigned as needed to support the team and business goals.
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Location
São Paulo, São Paulo, São Paulo, Brazil