Airdev was founded in 2015 to change how software is created.
For decades, building custom software required knowing a programming language. Today, with no-code platforms, you can design and build high-quality software products visually—without writing a single line of code.
Why is this important? It allows us to develop software much faster and more cost-effectively. Our clients—from startups to Fortune 500 companies—can turn ideas into working products in weeks instead of months, at a fraction of the cost. It also means we can draw from a different kind of expertise: smart, analytical generalists instead of traditional coders.
About the Customer Success Specialist role
We are looking to hire a Customer Success Specialist who will:
- Partner with existing clients to understand their needs and match them with our solution
- Maintain a consistent communication rhythm with each customer
- Track performance metrics and other key indicators to identify clients we should proactively follow up with
- Coordinate with internal teams to ensure clients receive the best possible experience
- Help build and formalize the processes this role will follow moving forward
We value a balance of hard and soft skills, as well as alignment with our core values
, across everyone on our team. Key qualities for this role include:- Customer-facing experience: The ideal candidate has 2+ years of experience working with customers, ideally in a fast-growing startup environment.
- Strong communication skills: This role involves significant time coordinating with both clients and Airdev stakeholders, so the ideal candidate should communicate clearly and in a well-structured way, both verbally and in writing.
- Interest in no-code: Since our work focuses on building custom software without code, a genuine interest in the no-code space will help ensure the role is engaging and rewarding.
- Enthusiasm for working with clients: This is an externally focused role, so the ideal candidate should generally enjoy interacting with clients and be motivated by creating a positive customer experience.
- Strong organization and a track record of getting results: The role involves managing multiple priorities at once, so the ideal candidate should be able to complete tasks efficiently and on time.
- Enjoyment of intellectual and creative challenges: Our approach is unique in the industry, so the ideal candidate should enjoy solving problems in creative, unconventional ways.
AirDev’s mission is to make software development more accessible to diverse individuals and organizations. We value diversity among our customers, partners, and employees, and we are committed to building an inclusive environment that provides equal opportunities to all employees, partners, and applicants, regardless of race, religion, age, sex, national origin, sexual orientation, gender identity, neurodiversity, disability, or any other protected status under federal, state, or local law. We aim to be a more equitable employer, starting with our hiring practices and continuing throughout all areas of our organization.
To apply for this job, please visit the application page
