WHO WE ARE 🌍

Manychat is a leading chat marketing platform. We help businesses connect with their customers on Instagram, Facebook Messenger, WhatsApp, and SMS. Manychat is a Meta Official Business Partner, supported by leading investors including Bessemer Venture Partners. With 130+ teammates across three global offices—New York, Barcelona, and Yerevan—Manychat helps more than one million businesses worldwide interact with billions of customers in real time at scale. Whether the goal is generating leads, boosting engagement, delivering 24/7 customer support, processing payments, or more, Manychat helps businesses improve ROI and grow faster.

WHO WE’RE LOOKING FOR 🌟

We’re looking for customer support ✨superstars✨ to join our team! This role is about much more than closing tickets quickly or answering emails—it’s about providing exceptional service to our global customers. Our team is fun, kind, and empathetic. If this role and team sound like a great fit, we’d love to talk.

WHAT YOU’LL DO 🚀

• Deliver an outstanding customer experience—making sure Manychat users feel valued and happy while using our product is part of our mission

• Review and respond to customer questions using our ticketing system (no calls)

• Become a power user of our product to better support and delight customers

• Spot issues that require escalation and escalate them effectively

• Share feature requests and practical workarounds with the Support team

• Work with the broader Manychat team to support business goals

• Attend regular team meetings to identify, discuss, and resolve ongoing projects, process improvements, product improvements, and more

WHAT YOU’LL BRING 💥

• 2+ years of experience in a customer-facing role at a tech company—SaaS, PLG, or Enterprise experience is a plus

• Fluency in English plus Spanish or Portuguese

• Strong troubleshooting skills: able to find answers to customer issues and clearly explain complex solutions in writing

• A team-first mindset and an exceptional level of care for teammates

• The ability to work in a fast-paced environment and learn quickly

• The ability to collaborate across functions to understand customer needs and translate them into actionable feedback for the product team

Shifts we’d like to cover (choose any option):

• 11 AM — 8 PM São Paulo Time

• 12 PM — 9 PM São Paulo Time

WHAT WE OFFER 🤗

• A professional development budget for relevant conference tickets, training programs, or courses

• A flexible benefits plan so you can choose what works best for your needs

• Health insurance, including dental, psychology sessions, nutrition consultations, surgery, and travel assistance

Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants based on race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by applicable local law or ordinance.

This commitment also applies to our candidate experience. If you have any individual needs that may require accommodations during the interview process, please mention this in your application. We’ll do our best to support you throughout the process so you can succeed.

$107,500 — $155,000/year