Time zones: EST (UTC -5), MST (UTC -7), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, UTC -2.

Flight builds remote-first customer support teams for growing startups that put people first. Through a combination of staffing and consulting, we partner with everyone—from early-stage founders hiring their first support team members to established leaders scaling their teams to deliver exceptional customer experience programs.

Our mission is to make careers in customer experience more accessible worldwide and to promote a human-centered approach that supports our community of clients, customers, and employees.

We’re looking for customer support representatives who share our values of service, inclusion, trust, and collaboration, and who are excited to provide excellent support to our clients and their customers.

What you’ll do

• Handle customer questions through live chat, email, and/or phone to answer inquiries and provide solutions
• Use a variety of digital tools to provide accurate information
• Represent Flight to clients professionally and warmly
• Suggest customer experience improvements to your team and clients
• Work to achieve and exceed productivity and quality goals
• Answer technical questions and submit bug reports

What we look for

• Previous customer support experience
• Excellent communication skills in English, both written and verbal (additional languages are a plus)
• Strong empathy and emotional intelligence
• The ability to work independently with minimal supervision while also collaborating effectively as part of a team
• Strong problem-solving skills
• A growth mindset and a willingness to learn
• Availability to work full-time between 7:00 am and 1:00 am EST (rest assured—you won’t be expected to work 18 hours a day; shifts are 9 hours with a 1-hour lunch break and two 15-minute breaks within that time)
• Ability to work on Saturdays and Sundays

What we offer

• A flexible remote work environment
• A global community of talented teammates who are passionate about helping others and committed to supporting one another’s success
• Training and development programs to keep building your skills and career
• A startup environment with meaningful opportunities for ownership and impact
• Paid time off

Our current list of supported countries in LATAM includes: Argentina, Brazil, Chile, Colombia, Costa Rica, Ecuador, El Salvador, Honduras, Mexico, Peru, and Venezuela. We offer a competitive salary based on your years of experience and location. We can only pay via ACH or wire transfer into a bank account. If you don’t currently have a bank account, you can open one through a local bank or an online bank such as Wise

, Mercantil, Facebank, or Payoneer. These online accounts are secure and allow you to receive USD and transfer funds to your local bank.

Flight is an equal opportunity employer and values diversity. We do not discriminate based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity, or Veteran status.