We’re looking for a **Technical Customer Support Specialist** to join our team! In this role, you’ll be the first point of contact for our customers, helping them via chat and email (no phone calls). You’ll handle requests, troubleshoot issues, and ensure a smooth customer experience.

This position is **fully remote**.

### What we’re looking for
– **Excellent English is required**: English is our primary work language, so strong written and verbal communication skills are essential.
– **Fluency in Spanish and/or Portuguese**: this role involves frequent communication with many LATAM clients.
– **Technical understanding**: you don’t need to be a developer, but you must have a solid grasp of technical concepts (e.g., HTML/CSS). This isn’t a job where you “learn on the job”—come prepared.
– **Team spirit**: empathy, kindness, active listening, and a collaborative mindset are key. You’ll thrive if you enjoy working in a team and helping maintain a positive environment.
– **Experience**: familiarity with customer support tools/software is a plus, but not required.
– **Strong communication skills**: we’re looking for someone who can deliver a truly great support experience. At Crisp, we genuinely care about our customers—we don’t just close tickets. We communicate, listen, and challenge customers’ requests to help them move forward and get the most out of Crisp.

### Why Crisp is special?
– **Everyone contributes to support**: even developers support users to stay connected to customer needs.
– **No meetings**: say goodbye to unnecessary meetings and focus on meaningful work.
– **No personal KPIs**: we trust you to do excellent work—without micromanagement or performance pressure.

### Who can apply?
– You must be located in the **UTC-4 or UTC-5 time zone**.
– **Immediate availability** is a plus.
– This role is done through a full-time **freelance service contract**. You’ll need to be an **independent contractor** in your country and able to issue invoices.

### Compensation & benefits
– Compensation is approximately **$30,000 USD per year**, depending on your profile.
– Join a diverse, inclusive remote team with a “remote-first” mindset that values work-life balance and flexibility.