Help us help others—we’re hiring!

GoFundMe is a global community of more than 100 million people united by a shared mission: to support one another. Our goal is to make it safe and easy for people to ask for help and rally support for causes—whether for themselves, for others, or for their communities. Since 2010, GoFundMe has grown into a trusted global leader in online fundraising, raising $17 billion through more than 200 million donations. Our vision is to become the most helpful place in the world.

Join us! The GoFundMe team is seeking a Customer Care Specialist in Dublin, Ireland. In this role, you’ll provide effective and empathetic support, helping to ensure the right actions are taken to resolve customer concerns.

The Job…

– Make a difference by offering empathetic support to our customers.
– Connect directly with organisers who are making an impact and with generous donors who help drive each cause’s success.
– Work in a fast-paced environment where you’ll need to be resourceful, creative, adaptable, and focused on solutions.
– Help customers successfully withdraw funds, guide them through their fundraising experience, and support troubleshooting when issues arise.
– Support customers primarily via email, with an exciting opportunity to help expand our chat and phone support channels as you develop your skills.

You…

– Are fluent in English (required): your English must be at a C1 level.
– Speak an additional language (a plus): we’re especially interested in German, Italian, and Spanish.
– Are metrics- and goal-driven: you enjoy challenging yourself and taking ownership to meet targets.
– Are customer-centric: you care deeply about the customer experience and understand how your work affects it on GoFundMe.
– Are compassionate: you genuinely care about people, have emotional intelligence, and can adjust your approach based on each customer’s situation.
– Are adaptable: you enjoy working in a growing organisation and thrive with new challenges in an ever-changing environment.
– Communicate effectively: you’ll be in frequent contact with customers through multiple channels, write clearly, and use communication confidently to meet customer needs.
– Are tech-savvy: you’re comfortable in an online environment, learn new tools quickly, and troubleshoot technical issues.
– Think critically and focus on solutions: you can spot potential issues and trends and propose effective answers—everyone contributes to team success.
– Have strong attention to detail.
– Are resourceful: you can research independently, manage your resources well, and find creative solutions to challenges you encounter.
– Are committed to personal growth: you have a growth mindset, seek feedback, and have a strong desire to keep learning.
– Are a team player: you enjoy empowering others, celebrating wins, and supporting others’ development.
– Have a sense of humor: we like to have fun!

Why you’ll love it here

– Competitive pay of €40,000 plus a language premium
– Healthcare benefits, including employer-paid premiums for medical/dental/vision (100% for employee-only plans and 85% for employee plus dependent plans) and employer HSA contributions
– Retirement pension plan with company matching
– Hybrid work with flexibility for many roles to work remotely
– Financial support for onboarding setup, hybrid work and wellbeing, family planning, and commuting
– A range of mental health and wellness programs
– Generous paid parental leave and a family planning stipend
– Supportive time-off policies, including holidays, sick/mental health days, volunteer days, company holidays, and a float holiday
– Learning, development, and recognition programs
– A Gives Back Program where employees can nominate a fundraiser each week for a company donation
– A commitment to inclusion, diversity, equity, and belonging, with ongoing efforts to embed DEI into all GoFundMe processes and programs
– Employee resource groups
– Meaningful work that helps change lives on a global scale
– A fun, supportive team that works hard and celebrates achievements together
– We live by our core values: consider everything, do the right thing, spread empathy, delight the customer, and give back.
– We’re a certified Great Place to Work, growing quickly, and offering incredible opportunities ahead!

GoFundMe is proud to be an equal opportunity employer. We actively seek candidates from diverse backgrounds and experiences. We provide diversity, equity, and inclusion training for all employees and do not discriminate based on race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

Learn more about GoFundMe

– A Year in Giving: 2022
– GoFundMe Heroes
– Why GoFundMe
– We Support Justice + Equality

$100,000 — $150,000/year