About Lyra Health
Lyra Health is the leading provider of mental health solutions for employers, supporting more than 20 million people worldwide. The company has delivered 13 million mental health care sessions, published over 20 peer-reviewed studies, and achieved outstanding results in access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research shows that Lyra’s care model helps people recover twice as fast and leads to a 26% annual reduction in overall healthcare claim costs. Lyra is improving access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform that combines high-quality care with technology solutions.

About the Role:
The Senior Program Manager, HR Communications, is a strategic, hands-on partner who creates and delivers clear, compelling, employee-focused communication programs throughout the entire employee lifecycle—including leading the People Team’s crisis communication and response strategy.

This role helps employees stay informed, supported, and connected during important moments—ranging from major program launches to unexpected events. Reporting to the Head of People Experience & Culture, the Senior Program Manager turns complex HR initiatives into clear stories, drives cross-functional alignment, and ensures consistent, people-centered communication across the organization to support Lyra’s culture. The role works closely with People Experience partners, HRBPs, Benefits, Facilities, Legal, Internal Communications, Corporate Affairs, and senior leadership.

Responsibilities
Strategic Communications Program Leadership
– Develop and own the HR communications strategy in partnership with the Internal Communications team.
– Coordinate messaging frameworks and strategies for major people programs (performance cycles, benefits, culture programs, learning initiatives, and more).
– Translate technical updates from HR teams (e.g., Benefits, Compensation, and Talent Development) into an employee communication plan that provides context and clarity.

Crisis Communication & Response Leadership
– Own and operationalize the People Team’s crisis communication strategy, ensuring employees are connected to benefits, resources, and support during critical events.
– Build and manage an end-to-end crisis response process, including escalation paths, message templates, approval workflows, and communication channels.
– Partner with Benefits, HRBPs, Facilities, Communications & Corporate Affairs, Legal, and Security to provide coordinated resources during incidents that affect employee safety, wellbeing, or workplace continuity.
– Collaborate with the internal clinical team to integrate mental health best practices into crisis communications for employees.
– Help develop executive-aligned standards for sharing resources in response to events such as workplace safety issues, community crises, and geopolitical events.
– Experience implementing or managing emergency notification systems (e.g., AlertMedia, Everbridge), including navigating associated data privacy requirements (GDPR/PII) for employee contact information.

Employee Experience Storytelling & Content Development
– Create and consult on high-quality HR communications (emails, content, toolkits, leadership messages, video scripts, presentations).
– Maintain a consistent, inclusive tone across all HR communications.
– Support executives and leaders with people-centered messaging in partnership with Executive & Internal Communications.

Program & Stakeholder Management
– Partner with People Experience colleagues and the People Leadership team to anticipate communication needs across programs and key moments.
– Lead cross-functional planning and timelines for major HR launches.
– Facilitate alignment across Benefits, Facilities, Legal, IT, and Corporate Communications.

Change & Culture Enablement
– Support communication strategies for organizational changes and policy updates.
– Support culture programs and engagement strategies through thoughtful storytelling and consistent messaging.
– Use employee feedback and data to improve communication approaches.

Channel Strategy & Governance
– Optimize People Team communication channels (newsletters, HR leadership messages, employee guides).
– Build toolkits, templates, and guidelines to improve communication clarity across HR.
– Partner with the Communications & Corporate Affairs team to ensure message consistency across the company.

Qualifications
– 12+ years of experience in internal communications, HR communications, employee experience, program management, or related fields.
– Proven experience communicating during complex or sensitive situations, with crisis communications experience strongly preferred.
– Exceptional writing, editing, and storytelling skills.
– Strong program management experience and ability to align stakeholders.
– Experience developing communication strategies across different regions, time zones, and cultural contexts in a remote-first environment.
– Ability to work through ambiguity and manage issues with urgency, discretion, and emotional intelligence.
– Ability to drive alignment across senior leaders and cross-functional teams.
– Understanding of HR and legal practices, change management principles, and employee experience strategy.

Success in This Role Looks Like
– A clear, trusted crisis communication process is established, tested, and understood by all relevant teams. HR Comms is “crisis-ready” through automation and templates, reducing manual effort and response time during high-impact events.
– Employees receive timely information, support, and resources for both planned and unplanned events.
– HR programs roll out with clarity and consistency, improving adoption and understanding.
– Leaders have the tools, guidance, and confidence to communicate effectively.
– People Experience & Culture is more aligned and coordinated, with greater strategic influence across the broader People team.

$134,000 – $184,000 per year
As a full-time Senior Program Manager, HR Communications, you will be employed by Lyra Health, Inc. The expected annual base salary range is $134,000 to $184,000. The base range depends on role and level, and placement within the range is determined by job-related factors, including your skills, qualifications, experience, and location. This role may also be eligible for discretionary bonuses.

Annual salary is only one part of your total compensation package at Lyra. We also offer excellent benefits, including:
– Comprehensive healthcare coverage (medical, dental, vision, FSA/HSA, life and disability insurance)
– Lyra for Lyrians (coaching and therapy services)
– Equity through discretionary restricted stock units
– Competitive paid time off (vacation, sick days, and company holidays)
– Paid parental leave
– 401(k) retirement benefits
– Monthly tech allowance
– Wellbeing perks and activities, surprise swag, free food, regular community celebrations, and more

We look forward to meeting you.

Lyra Health is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, or any other protected category under the law.

By applying, you agree that your personal information will be processed in accordance with Lyra Health’s Workforce Privacy Notice. You acknowledge that Lyra will collect personal information for recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment, which may include name, email, gender identity, employment information, and phone number. Lyra may also collect race, ethnicity, and sexual orientation, which are considered sensitive under the California Privacy Rights Act (CPRA) and special category data under the UK/EU GDPR. Providing this is optional and voluntary; if you provide it, you consent to Lyra processing it for purposes described at the time of collection, such as diversity and inclusion initiatives. If you are a California resident and want to limit the use of sensitive personal information, you can use the “Limit the Use of My Sensitive Personal Information” form. This information will only be kept as long as necessary for the purposes described above. Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside the United States (e.g., EU, Switzerland, and the UK), you may have rights to request access to your personal information, request a copy (including portability), request deletion, object to or restrict processing, and correct inaccurate or outdated information, subject to legal limits. To exercise privacy rights outside the United States, contact globaldpo@lyrahealth.com. For more details, see the Workforce Privacy Notice.