Overview:
Snapscale is seeking a highly organized and patient-focused Medical Receptionist / Healthcare Virtual Assistant to support a US based healthcare practice in a remote setup. This role is responsible for managing patient communication, scheduling, insurance verification, intake coordination, and virtual front desk support while ensuring a seamless patient experience and strict HIPAA compliance.

The ideal candidate is tech-savvy, detail-oriented, and experienced in handling high-volume patient interactions in a fast-paced healthcare environment.

Key Responsibilities:
Patient Communication & Admissions

• Answer inbound calls and schedule patient appointments
• Complete new patient intake and referral processing
• Conduct outbound calls for scheduling, reminders, and follow-ups
• Schedule evaluations and follow-up appointments using WebPT
• Support remote intake processes, digital forms, and referral uploads
• Respond to patient inquiries and frequently asked questions

Insurance Verification & Authorizations

• Verify patient eligibility and insurance benefits
• Enter verified insurance details into WebPT
• Communicate coverage details and requirements to patients
• Process and manage prior authorizations as needed

Virtual Front Desk Support

• Provide remote front desk support for patient inquiries
• Assist with check-in/out coordination and basic patient concerns
• Ensure smooth coordination between patient communication and WebPT system workflows

Perks:

• Health Maintenance Organization (HMO)
• Competitive pay
• Government-mandated benefits
• 13th month pay
• Night differential pay
• Internet allowance
• Perfect attendance bonus
• Yearly salary increase
• Opportunities for career growth and development

Requirements:

• Minimum 1 year of experience in healthcare, customer service, call center, or administrative support roles
• Physical Therapy account and clinic experience are a plus!
• Strong English communication skills (written and verbal)
• Experience with EMR/EHR systems or medical scheduling platforms such as WebPT or similar
• Experience handling inbound/outbound patient calls, scheduling, and follow-ups
• Experience with insurance verification, patient intake, or prior authorization processes
• Ability to multitask and manage high call volumes across multiple systems
• Tech-savvy and comfortable using digital tools, phone systems, and workflow platforms
• Strong organizational skills and attention to detail
• Must be comfortable working in a remote setup with stable internet and a dedicated workspace
• Knowledge of HIPAA compliance and handling sensitive patient information

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Location
Davao, Davao, Davao Region, Philippines