Company: Spring Health

Location: New York (Hybrid), with an expectation to be in office 2-3 days a week. Office located at 60 Madison Avenue, New York City.

Role Summary: Spring Health is seeking a Senior Product Manager to lead acquisition and activation strategy, with a particular focus on care continuity for higher-acuity members. The role reports to the Senior Director of Product, Member Growth and sits at the intersection of growth strategy, clinical care models, and product execution.

Responsibilities:

• Contribute to the mission to eliminate every barrier to mental healthcare for members.
• Define and own growth KPIs for acquisition and activation, ensuring metrics reflect both business outcomes and clinical intent.
• Identify, prioritize, and test growth levers across the member journey, with a focus on acquisition and activation for higher-acuity members.
• Build and maintain a continuous experimentation roadmap, partnering with data, design, engineering, data science, marketing, and clinical teams to rapidly design ethical, clinically sound tests that drive measurable impact.
• Organize cross-functional teams to ship, measure, and iterate on member-facing experiences and internal workflows that remove friction from care engagement.
• Use qualitative insights, behavioral data, and experimentation results to continuously refine strategy and prioritization.
• Conduct market analysis to identify and apply new techniques to reach and engage members across a wide range of populations.
• Autonomously leverage data to inform product decisions, measure effectiveness, and iterate.
• Develop high-quality documentation and artifacts to ensure clarity for cross-functional partners and stakeholders.
• Guide the product development lifecycle at every stage, optimizing processes and rituals that help the team thrive.

Success Looks Like:

• Meeting or exceeding targets for utilization and revenue for Specialty Care.
• A clear, data-informed growth roadmap that aligns clinical priorities with measurable engagement and retention improvements.
• Fostering a team culture of high-velocity experimentation and continuous improvement.
• Cross-functional teams aligned on what growth means and how it is measured.
• Work that meaningfully contributes to both member outcomes and business impact without compromising care quality.

Requirements:

• 5+ years of consumer-facing product management experience, with a track record of driving user growth.
• Strong analytical skills and experience with data-driven decision making.
• Expert-level experimentation skills, including hypothesis generation, A/B testing, results analysis, and iterative development.
• Experience working with cross-channel customer marketing platforms and A/B testing tools.
• Exceptional communication, organizational, and collaboration skills.
• Passion for mental health and a commitment to improving access to care.
• Ability to thrive in a fast-paced environment.

Preferred Qualifications:

• Healthcare / health tech or benefits tech experience
• Hypergrowth start-up experience
• Fluency with Looker, Mixpanel, Iterable, and/or Eppo

Salary: Target base salary range of $150,000 – $202,400, plus equity and benefits. Pay may vary based on experience, location, internal pay equity, and other business considerations.

Benefits: Health, dental, and vision benefits start on the first day; access to One Medical; HSA and FSA plans with potential Spring contribution up to $1K for HSAs; employer-sponsored 401(k) match of up to 2%; annual allotment of no-cost visits to Spring Health network providers; competitive paid time off; parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents after 6 months; access to Noom, Carrot fertility support with $4,000 reimbursement for related fertility expenses, Wellhub, BrightHorizons, up to $1,000 professional development reimbursement annually, and $200 per year donation matching.

Additional Information: Spring Health is an equal opportunity employer and considers reasonable accommodations for qualified individuals with disabilities and disabled veterans. Applicants are invited to apply even if they do not meet every requirement.