The Intake Client Specialist manages a queue of incoming documents to create new clients and update existing clients as needed in the Customer Relationship Management (CRM) system. The Specialist works under a service level agreement to ensure timely data entry while following agency-specific handling procedures and maintaining the highest accuracy for billing and compliance.

This is a fully remote position. Employees must be located in Iowa; applicants outside of Iowa will not be considered. The starting wage is $17.00 per hour, with weekly pay. Paid time off (PTO) and benefits are available after 30 days of employment. Work hours are Monday–Friday, 8:00 a.m.–5:00 p.m., with the possibility of overtime.

Position Responsibilities may include:
– Reviewing incoming Medical Service Authorizations and medical documentation to create new clients, update existing clients, and close accounts as needed
– Communicating and following up with Agency Case Managers via email, State Portal Messaging, and phone calls to obtain action items or required information
– Troubleshooting and resolving account issues as needed
– Coordinating with internal business partners, including (but not limited to) Logistics, Customer Care, Billing, and Compliance
– Supporting other departments with Intake-related questions

Required Skills and Experience:
– High school diploma or equivalent
– Basic Microsoft Office skills
– Previous data entry experience
– Strong analytical skills with exceptional attention to detail and accuracy
– Ability to solve problems in a timely manner
– Ability to use and navigate multiple computer systems and applications, including search tools to find information
– Strong verbal, written, and interpersonal communication skills
– Ability to prioritize, meet deadlines, and adapt as needed in a fast-paced environment
– Ability to maintain high production and quality standards
– Ability to work effectively as part of a team and independently
– Genuine compassion and a desire to help people
– Prior experience following company policies and demonstrating core values
– Must have a wired internet connection via an ethernet port, with broadband service wired to the home (cable modem/service or fiber optic only). No satellite, 4/5G, or DSL connections
– Must have a quiet, distraction-free workspace

Preferred Skills and Experience:
– Some college experience or equivalent
– Medical billing terminology

Physical Requirements:
– Repetitive motions involving wrists, hands, and/or fingers
– Sedentary work, primarily sitting and remaining stationary for long periods
– Visual ability to perform job duties, including peripheral and depth perception, and the ability to adjust focus

Team members enjoy:
– Free breakfast and lunch
– Casual dress code
– Tiered career growth path for promotion starting Day 1
– Referral bonuses eligible starting Day 1
– Weekly paychecks
– PTO, 401(k), and a full benefits package

Company Overview:
Mom’s Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions delivered directly to homes nationwide for more than 25 years. We support seniors, patients recovering after discharge, and individuals managing chronic conditions with customized nutrition solutions tailored to their needs. If you are passionate about others’ well-being and value community, Mom’s Meals may be the right place for you. We are a family-owned business seeking fun, compassionate, friendly individuals who want to make a difference in others’ lives.

EEO:
Mom’s Meals complies with all applicable federal and state non-discrimination laws. All qualified applicants will receive consideration for employment without regard to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation, or military status.