We’re hiring a **Technical Customer Support Specialist** to join our team. In this role, you’ll be the first point of contact for our customers, assisting them through chat and email (no phone calls). You’ll respond to questions, troubleshoot technical issues, and help ensure a smooth customer experience.

This is a fully remote position.

### What We’re Looking For
– **Mandatory English fluency:** English is our main working language, so strong written and verbal communication skills are essential.
– **Spanish and/or Portuguese fluency:** You’ll communicate regularly with many customers across LATAM.
– **Technical proficiency:** You don’t need to be a developer, but you must have a solid understanding of technical concepts (e.g., HTML/CSS). This isn’t a “learn as you go” role—please come prepared.
– **Team spirit:** Empathy, kindness, active listening, and a collaborative approach are required. You’ll do well here if you enjoy working as part of a team and helping maintain a positive environment.
– **Support experience (preferred):** Familiarity with customer support tools is a plus, but not required.
– **Strong communication skills:** We value people who understand the difference between a good support experience and an exceptional one. At Crisp, we truly care about our customers—we don’t just close tickets. We engage, listen, and thoughtfully challenge requests to help customers move forward and get maximum value from Crisp.

### What Makes Crisp Different?
– **Support is everyone’s job:** Even developers help with customer support to stay close to users’ needs.
– **No meetings:** No unnecessary meetings—just meaningful work.
– **No personal KPIs:** We trust you to do great work without micromanagement or constant performance pressure.

### Who Can Apply?
– You must be located in the **UTC-4 or UTC-5 time zone**.
– **Immediate availability** is a plus.
– This role is under a full-time **freelance service contract**. You’ll need **independent contractor status** in your country and the ability to issue invoices.

### Compensation & Perks
– The compensation is approximately **USD 30k per year**, depending on your profile.
– Join a diverse, inclusive, remote-first team that values work-life balance and flexibility.