We operate fully remotely worldwide with flexible working hours. Since many team members are based in Europe, you’ll usually need at least three hours of overlap with CET or GMT.

Interviews take about four hours over a few weeks and include a few paid practical tasks.

Compensation is a fixed hourly rate: $23 per hour, £17 per hour for candidates in the UK, and €20 per hour for candidates in Europe, based on a standard 10-hour workweek.

For questions, contact careers@whereby.com.

About Whereby: Whereby, built with Scandinavian simplicity, is a video conferencing company focused on remote work—helping you build a sustainable work environment wherever you are. We value individual career paths, and we believe our differences make us stronger. To us, every part of your identity matters.

What we’re looking for: We’re hiring a Customer Support Agent for the Whereby Meetings product. This fully remote role is about 10 hours per week, with flexible hours and a consulting-style working approach. It’s a great fit if you want extra income and enjoy a collaborative, fully remote environment.

About the role: Use this description as a general guide, not a strict checklist. We don’t expect you to be perfect—if you’re close, we’d love to hear from you.

Skills that will help you succeed:
– You value quality over speed.
– You bring empathy and genuine care to every customer interaction.
– You’re comfortable supporting customers from a wide range of cultures.
– You write clearly and communicate with warmth and humanity.
– You have experience working remotely and understand how distributed teams operate.
– You’re naturally curious and can solve problems on your own.
– You can identify opportunities to improve the customer experience.

What you’ll do:
– Provide Level 1 and Level 2 support for Free, Pro, and Business users.
– Receive training and support to handle Level 2 requests.
– Help improve processes, templates, and workflows.
– Share customer insights, feedback, and ideas for product features.
– Join Whereby’s social and cultural activities.

Your day-to-day responsibilities may include:
– Managing about 20 customer requests per day, depending on your schedule, including troubleshooting, account-related issues, and product guidance.
– Attending support team meetings to review trends and solutions.
– Improving support tools and systems using tags, templates, and other enhancements.
– Communicating key customer feedback to the wider team.

How we’ll measure success:
– The quality of your responses.
– The number of tickets resolved.
– How much back-and-forth is needed to reach a solution.
– Customer satisfaction results.

If you’ve read this far, you can apply now!

For more details, see our recruiting FAQ in Notion or email careers@whereby.com. You can also review our open handbook.

Background checks: Some roles require background checks. Details are provided in your assessment summary. If you have questions, contact careers@whereby.com or your Talent Partner. Checks are completed through Zinc.

Verification: If this role isn’t shown on our official channels, it’s likely closed. Some websites may repost our job ads without permission, which can lead to outdated information. If you’re unsure, email careers@whereby.com.