Boom Entertainment is transforming how sports fans engage with innovative, high-quality products. Our flagship app, Boom Sports, offers a fast, fun, and easy-to-access Daily Fantasy Sports experience for players of all skill levels. To date, Boom Sports users have won nearly $100 million in prizes, and our audience continues to grow as more fans make Boom their preferred place to play.

Boom is a small team with high standards. We work quickly, act with urgency, and expect strong ownership. You’ll be trusted to work things out independently, identify problems early, and drive solutions without heavy process or close supervision. If you want meaningful responsibility and work that truly matters, Boom could be a great fit. If you prefer a slower pace, tightly defined tasks, or step-by-step direction every day, Boom may not be the right environment.

We’re looking for a fully remote Customer Support Representative. Schedule flexibility is required, since shifts may vary. The initial schedule is Sunday through Thursday, 11:00 a.m. to 7:00 p.m. ET, with potential adjustments over time.

This role is contract-to-hire in the U.S., or an international consultant position outside the U.S.

For international candidates, pay will be based on competitive local market rates for this position and experience level.

Responsibilities:
– Provide high-volume live customer support to contest entrants via email and live chat (Zendesk and Intercom)
– Manage support requests and escalate them to the appropriate teams
– Watch for critical site issues and escalate through the right channels to enable fast resolution
– Answer contest questions about sports rules, as well as account and billing inquiries
– Support requests may include verifying user identities during sign-up, gameplay questions, withdrawal status updates, and more

Qualifications:
– 2+ years of experience in customer support or operations (sports, tech, or startups a plus)
– Demonstrated ability to handle high-stakes, time-sensitive customer issues with empathy and professionalism—especially in real-money or high-engagement settings
– Strong interest in sports, sports gaming, and technology is required
– Knowledge of online gaming fraud, payments, and gaming tools